ACT Clinician

About the role

The Advanced Care Team Clinician (CRT, RRT, RN, LPN) plays a crucial role in providing clinical insights, education, and support to DASCO and/or CPAP Central (CPC) patients. They also educate patients and caregivers about the safe and appropriate use of home respiratory and other equipment.

Responsibilities

• Educate patients/family/caregivers via phone calls, Telehealth Visits, and in-person sessions, covering topics like diagnosis, personal care, symptom recognition, equipment usage, and care.
• Follow up daily with patients, conduct NIV follow-ups, and make phone calls as needed.
• Set up and visit patients for NIV, participate in on-call shifts as necessary.
• Create and oversee care plans, communicate with physicians or other clinicians, and resolve patient care issues when possible.
• Maintain knowledge of DASCO equipment and services, assist with quality control, and support clinical outcomes team operations.
• Explain insurance benefits, coverage, and patient costs to patients and caregivers.
• Maintain compliance with HIPAA, The Joint Commission, state respiratory care board, state pharmacy board, and other applicable rules and regulations.
• Maintain professional licensure or certification requirements, including CEU compliance.
• Perform other duties as assigned by the manager.

Requirements

• High school diploma or GED equivalent.
• Professional licensure or certification as a CRT, RRT, RN, or LPN.
• Six months’ experience in a clinical services role.
• Prioritize communication proficiency, compliance, customer service, empathy, stress management, and physical demands suitable for the role.

Qualifications

• Associate’s degree in a related field preferred.
• Six months’ experience in healthcare/medical/insurance/DME customer service roles preferred.

Competencies

• Communication proficiency
• Compliance
• Customer Service / Client Focus
• Empathy
• Stress Management

Position Type & Expected Hours of Work

This is a full-time position, operating Monday through Friday from 8:00 a.m. to 5:00 p.m. with some travel required for continuing education or other meetings at the corporate office.

Physical Demands

• Frequent sitting and standing.
• Occasional climbing, balancing, stooping, kneeling, crouching, crawling.
• Frequent lifting and moving up to 10 pounds, occasionally lifting and moving up to 50 pounds.
• Standard office equipment use.

Travel

Some travel is required for this position, including occasional overnight travel for continuing education or other meetings at the corporate office.