ACT Clinician

Description

The Advanced Care Team Clinician (CRT, RRT, RN) provides clinical insight and education to DASCO and/or CPAP Central (CPC) patients, as well as patient instruction on the safe and appropriate use of home respiratory and other equipment. The ACT Clinician maintains knowledge of equipment and services, remains compliant with all applicable rules and regulations and supports the continuum of care for patients.

Essential Functions

• Educates patients, family, and caregivers—including explaining diagnosis, personal care, symptom recognition, equipment uses and care, and other relevant information—via phone call, Telehealth visits, and in‑person as needed.
• Completes daily tasks of general follow‑up with patients, NIV follow‑ups, and phone calls to the patient/family/caregiver as needed.
• Performs NIV setups and NIV home visits as needed; participates in on‑call as needed.
• Supports the continuum of care by creating and/or overseeing care plans, communicating with physicians or other clinicians, and identifying and resolving patient care issues whenever possible.
• Maintains current and thorough knowledge of DASCO equipment and services; may assist with quality control, equipment maintenance, and general support of daily Clinical Outcomes Team operations.
• Maintains current understanding of insurance benefits, coverage, and patient costs to adequately explain them to patients and/or caregivers.
• Maintains compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board, and all other applicable rules and regulations.
• Maintains current professional licensure or certification requirements, including CEU compliance.
• Other duties as assigned by manager.

Requirements

• Required Education and/or Experience: High School diploma or GED equivalent; professional licensure or certification as a Certified, Registered or Licensed Respiratory Therapist, Licensed Practical Nurse, or Registered Nurse (CRT, RRT, RN, LPN); six months’ experience in a clinical services role.
• Preferred Education and/or Experience: Associate’s degree in a related field; six months’ experience in a healthcare/medical/insurance/DME customer service role.
• Additional Qualifications: None.

Competencies

• Communication proficiency
• Compliance
• Customer service / client focus
• Empathy
• Stress management

Position Type / Expected Hours of Work

Full‑time position; hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Supervisory Responsibility

This position has no supervisory role.

Work Environment

The job operates primarily in a professional office setting and also spends significant time in a clinical setting and in patient home residences. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The employee is typically required to sit; frequently stands; occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. The position is tactile, requiring frequent handling of equipment, gauges, meters, and some physical contact with patients during training or clinical follow‑ups.

Travel

Some travel is required for this position, with occasional overnight travel for continuing education or other meetings at the corporate office.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.