ACT Clinician

Essential Functions

• Educates patients/family/caregivers which may include explaining diagnosis, personal care, symptom recognition, equipment uses and care and other relevant information via phone call, Telehealth Visits and in person as needed.
• Completes daily tasks of general follow-up with patients, NIV follow ups and phone calls to the patient/family/caregiver as needed.
• Completes NIV Setups and NIV home visits as needed, participates in on-call as needed.
• Supports the continuum of care by creating and/or overseeing care plans, communicating with the physician or other clinicians, identifying, and resolving patient care issues whenever possible.
• Maintains current and thorough knowledge of DASCO equipment and services. May assist with quality control, maintenance of equipment, and general support of daily Clinical Outcomes Team operations.
• Maintains current understanding of insurance benefits, coverage, and patient costs to adequately explain to patient and/or caregivers.
• Maintains compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board and all other applicable rules and regulations.
• Maintains current on professional licensure or certification requirements including CEU compliance.

Requirements

• REQUIRED EDUCATION AND/OR EXPERIENCE: High School diploma or GED equivalent. Professional licensure or certification: Certified, Registered or Licensed Respiratory Therapist, Licensed Practical Nurse or Registered Nurse (CRT, RRT, RN, LPN). Six months’ experience in a clinical services role.
• PREFERRED EDUCATION AND/OR EXPERIENCE: Associate’s degree in related field. Six months’ experience in healthcare/medical/insurance/DME customer service role.

Additional Qualifications

• None.

Competencies

• Communication proficiency
• Compliance
• Customer Service / client focus
• Empathy
• Stress management

Position Type/Expected Hours Of Work

• Branch position: this is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m in the Branch office.

Supervisory Responsibility

• This position has no supervisory role.

Work Environment

• This job operates primarily in a professional office setting and also spends significant time in a clinical setting and in patient home residences.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is typically required to sit; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities used by this position include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.
• The HCP is a tactile position, requiring the frequent handling of equipment, gauges and meters, and some physical contact with patients during training or clinical follow-ups.

Travel

• Some travel is required for this position, with occasional overnight travel for continuing education or other meetings at the corporate office.