ACS- Consumer Team Manager- Rio Rancho, NM

Key Responsibilities

• Overseeing day-to-day activities of employees
• Managing risk
• Driving operational excellence

Managerial Responsibilities

• Hires, retains, and coaches employees to meet production deadlines, enhance efficiency, and deliver high quality interactions while ensuring adherence to regulatory requirements
• Identifies and manages employee or business risk and escalates through the appropriate channels
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building, and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet client’s needs
• Efficiently manages your time and capacity
• Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications

• 2+ years of demonstrated experience building, leading, managing, and coaching a team
• Experience in financial services and knowledge of financial services industry, products, and solutions
• Experience in mortgage, retail, or hospitality
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded