ACH Supervisor

Essential Duties And Responsibilities

• Perform daily ACH processing functions including origination, exception handling, returns, reversals, notifications, of change (NOCs), and file monitoring.
• Review and approve ACH transactions and files in accordance with dual-control and risk management procedures.
• Monitor ACH activity for accuracy and compliance with NACHA rules and bank policies.
• Process complex or escalated ACH items, research request and exception cases that align with outlines SLA’s.
• Ensure timely processing within the ACH network deadlines and bank service levels.
• Assist with balancing, reconciliation, and settlement processes across other business lines.
• Serve as subject matter expert and resource for ACH operations and regulatory guidance.
• Provide day-to-day supervision and workflow coordination for ACH team members.
• Train, coach, and mentor staff to enhance knowledge productivity, and performance.
• Conduct quality reviews and provide feedback to ensure operational accuracy and consistency.
• Develop individual and team goals that align with strategic initiatives.
• Support staffing coverage and workload distribution to meet operational demands.
• Identify opportunities to improve efficiency, automation, and service quality.
• Maintain accurate procedure repository that align with day-to-day processing and handling.
• Collaborate with other business lines to reach strategic, division, and department goals.

Education And Experience

• High school diploma or equivalent required / additional education preferred
• Three to Five years of ACH or electronic payment experience required; or combination of education and training
• Leadership or supervisory experience required

Skills Required

• Strong knowledge of NACHA Operating Rules and ACH processing workflows
• Understanding of banking regulations impacting electronic payments
• Ability to manage multiple priorities and deadline driven environments
• High attention to detail and risk awareness
• Excellent communication, coaching abilities and problem-solving skills
• Computer/Technical Skills Knowledge of MS Office Suite (PowerPoint, Word, Access)
• Proficient Excel skills required
• ACH Certification (AAP) required

Work Environment And Physical Demands

• The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak.
• The associate is frequently required to reach, walk, stoop, crouch.
• The associate is occasionally required to stand, lift, bend, drive and travel.