ACH Share Draft Representative

At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers, and communities—helping to navigate life's little and big moments.

About the role

Under the direction of the Manager – Support Services, this position is responsible for performing and coordinating functions related to ACH (Automated Clearing House), including sending and receiving transactions, share draft processing, mobile deposit processing, and reconciliation of all files. The role also involves record retention for APGFCU checks and ensuring credit union compliance with NACHA (National Automated Clearing House Association) and Federal Reserve regulations and guidelines. This position supports and services other credit union employees and departments as needed and corresponds with other financial institutions regarding these responsibilities.

Responsibilities

• ACH and Share Draft Operations:
  • Coordinate duties regarding ACH and check processing, balancing, and settlement.
  • Process ACH files using multiple software applications.
  • Ensure the posting and transmission of files meet deadlines enforced by the Federal Reserve and NACHA rules.
  • Perform data entry, validation, and transmission of ACH originations for consumer and business members.
  • Handle ACH payment exceptions, including processing DNEs (Death Notification Entries), Reclamations, Disputes, Stop Payments, and returns of Unauthorized ACH entries.
  • Track ACH transactions, returns, and payroll statistics to report to management regularly.
  • Process check inclearing files, exceptions, and returns.
  • Process and reconcile deposits and payments made through mobile banking and RDC (Remote Deposit Capture).
  • Research and resolve ACH, check, mobile, and RDC discrepancies and inquiries as needed.
  • Contribute to process improvements.
  • Provide support as needed to other departments and members.
• Member Service:
  • Provide professional and courteous member service to internal and external members.
  • Ensure all work is completed in accordance with credit union policy and procedures.
• Department Policies and Procedures:
  • Remain abreast of credit union products, services, policies, and procedures.
  • Make decisions within established authorized limits.
  • Ensure compliance with NACHA rules and federal regulations as they relate to job duties.
• Testing of Systems:
  • Test and identify problem errors and aid in resolution prior to loading a release to live systems to minimize disruption of workflow and ensure efficient and effective service.
• Team Communication/Productivity Support:
  • Promote an atmosphere of open communications, efficient productivity, and high-quality member service.
  • Analyze and suggest ideas to increase productivity.
• Training:
  • Complete annual training assigned by APGFCU’s professional development department.
  • Attend MACHA (Mid-Atlantic ACH Association) workshops and webinars to remain up to date on the evolving payments industry.
  • Assist in the training and development of new staff as needed.
• Back-up Duties:
  • Serve as a backup for other duties within the deposit services department.
• Other:
  • Perform business continuity procedures as related to assigned duties, which may include working beyond scheduled hours and remotely.
  • Perform other related duties as assigned or associated with responsibility.
  • Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures (e.g., Bank Secrecy Act, Information Security).

Requirements

• Education: Associate’s Degree in Business or related fields, or additional specialized training equivalent to two years of college. Experience can be credited in lieu of education.
• Experience: Three to five years of financial institution experience in deposit operations, including check processing, ACH transmissions, and credit union services.

Skills

• Knowledge of financial regulations and practices concerning ACH transmissions, check encoding/processing, and savings functions.
• Good verbal communication, interpersonal, organization, research, problem-solving, and time management skills.
• Proficiency in personal computer skills and the ability to prioritize and meet deadlines.
• Must be numbers and detail-oriented with the ability to multi-task.

Pay

$40,700 - $65,100 annually. Offers are based on experience and education.

Benefits

• Medical and dental (shared expense)
• Vision
• 401(k)
• Life and disability insurance
• Flexible spending account
• Employee assistance program
• Referral program
• Educational assistance
• Paid holidays
• Annual leave and sick leave

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stoop, kneel, or crouch.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.