ACH and Wire Specialist- Glens Falls

About the role

The ACH and Wire Specialist is responsible for processing, validating and reconciling electronic transactions. Responsibilities will also include reviewing, researching and resolving discrepancies in customer data. Provide service and support to customers using ACH and Wire transfer services in addition to other digital services. Provide support to branch network and assist manager with coordinating work tasks. Work directly with outside companies, government agencies and financial institutions and ensure that laws, regulations and policies are adhered to.

Responsibilities

• Process ACH origination, returns, exceptions and reclamations in a timely and accurate manner meeting department guidelines and in adherence to NACHA rules
• Process incoming and outgoing wire transfers in a timely and accurate manner meeting department guidelines
• Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures.
• Monitor for suspect, erroneous and fraudulent electronic transactions
• Review data for proper authorizations and compliance and take action as appropriate.
• Update, modify and correct data meeting the department’s goals and objectives while following policies and procedures.
• Provide consistent, outstanding customer service by anticipating and reacting to internal and external customer needs

Requirements

• Basic knowledge of NACHA rules preferred
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook
• Strong problem-solving skills, ability to analyze and solve problems independently
• Ability to prioritize multiple tasks/projects to meet deadlines

Qualifications

• Associate’s Degree or equivalent experience required
• 2 years prior banking experience with expanded knowledge of banking regulations preferred

Skills

• Basic knowledge of NACHA rules preferred
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook
• Strong problem-solving skills, ability to analyze and solve problems independently
• Ability to prioritize multiple tasks/projects to meet deadlines

Benefits

We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

Pay

The salary range for this position is $20.00 - $23.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.

Schedule

N/A