Accounts Systems Administrator

Job Summary

JCS Solutions is seeking an Account Creation Specialist responsible for managing user identities and access across the AFNCR enterprise. This role requires strict adherence to DoD security policies and utilizes tools like Active Directory, Microsoft Exchange/Office 365, and IAM systems.

What's in it for you

• Join a premier technology firm specializing in innovative solutions
• Be part of a collaborative, inclusive, and innovative work culture
• Enjoy tremendous growth potential in a high-performing team environment
• A robust benefits package including health, dental, and vision insurance, life insurance, short-and-long term disability, paid time off (PTO), 401k retirement plan with employer match, and annual professional development reimbursement program

What you will do

• Serve as the primary administrator for creating, modifying, disabling, and deleting user accounts within Active Directory and associated enterprise systems
• Provision and manage Microsoft Exchange/Office 365 mailboxes, shared mailboxes, distribution lists, and security group memberships
• Process user onboarding and offboarding requests accurately and efficiently to meet established Service Level Agreements (SLAs)
• Verify user security clearances, training certificates, and System Authorization Access Requests (DD Form 2875) prior to granting network or application access
• Diagnose and resolve account-related issues, including account lockouts, password resets, folder permission errors, and Active Directory synchronization issues
• Map, troubleshoot, and support Common Access Card (CAC) and Public Key Infrastructure (PKI) certificate integration with user accounts
• Utilize ITSM platforms (ServiceNow, Remedy) to enter, document, track, route, resolve, and close all account creation and access modification tickets
• Perform routine audits of Active Directory to identify and disable dormant accounts, ensuring continuous compliance with DoD cybersecurity directives
• Aid in developing and updating Standard Operating Procedures (SOPs) related to account provisioning and identity management workflows
• Cook up with Tier 2/Tier 3 engineering teams to resolve complex identity federation or role-based access control (RBAC) issues

What you will bring

• A High School Diploma or equivalent and a minimum of five (5) years of relevant IT administration or Identity Access Management experience (additional years of experience will be accepted in lieu of a degree)
• Strong hands-on experience navigating and managing objects within Microsoft Active Directory (AD) and Office 365 admin centers
• Solid understanding of NTFS file/folder permissions and Role-Based Access Control (RBAC)
• Hands-on experience with ServiceNow, Remedy, or similar ITSM platforms for ticket management
• Strict attention to detail and adherence to security compliance processes (e.g., handling DD Form 2875s)
• Strong verbal and written communication skills, with the ability to assist users clearly and professionally
• Active DoD Secret Security Clearance
• Current CompTIA Security+ certification (DoD 8570 IAT Level II compliant)

How you will wow us

• Experience using PowerShell scripting to automate routine account creation, modification, and auditing tasks
• Prior experience managing accounts within a large-scale DoD or Air Force (AFNet) enterprise environment
• Strong problem-solving skills and the ability to work autonomously in a high-paced ticket-driven environment
• Comfortable communicating access policy requirements to both technical and non-technical personnel

About the role

JCS Solutions is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. We offer enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government.

Benefits

• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program

Pay

The general salary range for this position is $70,000.00 - $80,000.00

Schedule

N/A