Accounts Receivable Supervisor

About the role

We are looking for an Accounts Receivable Supervisor to lead accounts receivable and payment processing operations for a high-volume team. This contract opportunity with potential for a permanent role is ideal for a hands-on leader who can strengthen day-to-day execution, coach staff, and improve performance in a fast-moving environment. The role combines people leadership, operational oversight, and cross-functional coordination to support accurate cash activity, billing, collections, and customer-facing financial processes.

Responsibilities

• Direct and support a sizable team responsible for payment processing, accounts receivable activities, and related customer service functions.
• Recruit, train, and develop staff while setting clear expectations, monitoring productivity, and driving a high-performance team culture.
• Oversee billing, cash application, collections, and daily cash activity to help ensure timely and accurate financial operations.
• Handle complex or escalated customer issues with professionalism and sound judgment, working toward effective resolution.
• Produce and analyze operational and financial reports, including KPI tracking, to measure team effectiveness and identify improvement opportunities.
• Design and refine workflows, policies, and standard procedures to improve consistency, efficiency, and service quality.
• Partner with internal stakeholders to align processes, resolve operational challenges, and support strong business outcomes.
• Contribute to activities related to recently integrated systems, including process optimization, performance tracking, and user adoption support.
• Identify opportunities for continuous process improvement and evaluate tools, including AI-enabled solutions, that can enhance team performance.

Qualifications

• Bachelor's degree in Accounting, Finance, or a closely related field.
• At least 5 years of supervisory experience leading accounts receivable, payment processing, or similar finance operations.
• Strong background in accounts receivable, cash applications, billing, collections, and cash activity management.
• Proven experience managing team performance, coaching employees, and overseeing high-volume operational workflows.
• Ability to create reports, interpret KPIs, and use data to guide decisions and improve results.
• Advanced proficiency with Microsoft Excel and comfort working with financial systems and reporting tools.

Preferred qualifications

• Experience in healthcare or insurance environments is preferred.
• Prior exposure to call center oversight or system integration efforts is a plus.