Accounts Receivable Specialist

About the role

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At TruTeam, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Responsibilities

• Provide administrative and collection support for AR Manager and assigned account portfolio.
• Partner with sales and administrative teams to promote sales, while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss.
• Professionally address customer requests, build lasting customer relationships and thrive in a fast-paced team environment.
• Contact customers for payment; demonstrate a high-level of judgement in collecting - balance the need to collect and secure with sales goals and relationships.
• Negotiate and secure arrangements for payment with delinquent accounts within limits of authority.
• Process payments including check, ACH and credit card transactions.
• Assists customers with EIPP access and online payments.
• Initiate Notice to Owner (NTO) and lien documents as necessary; monitor and maintain Lien/Bond rights, properly execute lien waivers and file Lien/Bond Claims as necessary.
• Prepare and send statements, invoices and AIA billings (maintain High Radius/Oracle distribution records as required).
• Manage and coordinate outgoing mailings to customers including invoices attaching any additional or relevant documents.
• Support ARM efforts to monitor and improve collection.
• Keep up to date customer collection notes in system of record.
• Provide support to customers (both internal and external) to effectively resolve collection issues, such as discrepancies, reconcile disputes, short payments, and payment inquiries.
• Escalate issues at appropriate times, know when to “raise the flag”.
• Assist with month end close processes as required, ad hoc reporting as required.
• Utilize business acumen and excellent judgment in making decisions.
• Quickly respond to customer requests.
• Any other duty, task, or responsibilities as assigned.

Skills

• Excellent written and verbal communication skills.
• Strong attention to detail, demonstrated integrity and professionalism.

Qualifications

• Minimum of 18 years of age.
• If operating a Company Vehicle, a valid driver’s license will be required.
• 1-3 years’ experience in credit and collections or billing, basic accounting and finance knowledge.
• Previous experience in building materials distribution, construction or insulation a plus.
• Lien and Bond experience preferred.
• Microsoft Office, Outlook and ERP experience (Advanced Excel and Oracle highly valued).
• Eligibility to obtain Notary when hired.
• Education: High School diploma or GED required.
• Travel Requirements: Occasional opportunity for local or national travel.
• Physical Requirements: Work is performed in a typical office environment and may require standing, bending, lifting boxes or packages under 10 lbs., and remaining in a stationary position for long periods of time. Work requires regularly inputting/retrieving words or data into or from an automated/computer system.

Benefits

• Competitive Compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k)