Accounts Receivable Specialist

About the role

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Look no further! At QXO, you will be part of a team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Position location: Remote based in CA, WA, OR. Travel required:

Physical requirements: Work is performed in a typical office environment and may require standing, bending, lifting boxes or packages under 10 lbs., and sitting for long periods of time. Work requires regularly inputting/retrieving words or data into or from an automated/computer system.

Responsibilities

• Provides administrative and collection support for Regional Credit Manager and assigned portfolio.
• Partner with sales and administrative teams to promote sales, while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss.
• Professionally address customer requests, build lasting customer relationships, and thrive in a fast-paced team environment.
• Continually communicate with customers to resolve open invoices to maintain cash flow and keep DSO low.
• Communicate status of accounts to branch managers, sales personnel, regional leaders, and regional credit managers (including status of payments, disputes, and credit holds).
• Escalate unresolved accounts as needed to the Regional Credit Manager, Branch Manager, or VP of sales to assist in getting resolution.
• Update accounts with clear notes at an account level and potentially an invoice level to provide communication to internal customers based on account status.
• Ensure timely responses to internal and external customers to provide excellent customer service.
• Review unapplied payments, miscellaneous receipts, overpayments, and short paid invoices on account.
• Research and resolve incorrect cash application issues.
• Respond timely to credit hold requests and release orders based on payment promises from customers.
• Approve or disapprove requests to override credit holds on accounts.
• Other duties as assigned.

Requirements

• 1-3 years’ experience in credit and collections or billing, basic accounting, and finance knowledge.
• High School diploma or GED required.
• Ability to work Pacific Time Zone business hours.
• Previous experience in building materials distribution, construction, or insulation a plus.
• Excellent written and verbal communication skills.
• Strong attention to detail, demonstrated integrity and professionalism.
• Microsoft Office, Outlook, and High Radius experience.

Pay

$17.30 - $25.97 per hour. Variable compensation may be offered based on performance.