Accounts Receivable Specialist

About the role

At QXO, you will be part of a team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth.

Work is performed in a typical office environment and may require standing, bending, lifting boxes or packages under 10 lbs., and sitting for long periods of time. Work requires regularly inputting/retrieving words or data into or from an automated/computer system.

Responsibilities

• Provides administrative and collection support for Regional Credit Manager and assigned portfolio.
• Partner with sales and administrative teams to promote sales, while meeting cash flow targets and mitigating delinquent receivables and bad‑debt loss.
• Professionally address customer requests, build lasting customer relationships, and thrive in a fast‑paced team environment.
• Continually communicate with customers to resolve open invoices to maintain cash flow and keep DSO low.
• Communicate status of accounts to branch managers, sales personnel, regional leaders, and regional credit managers (including status of payments, disputes, and credit holds).
• Escalate unresolved accounts as needed to the Regional Credit Manager, Branch Manager, or VP of sales to assist in getting resolution.
• Update accounts with clear notes at an account level and potentially an invoice level to provide communication to internal customers based on account status.
• Ensure timely responses to internal and external customers to provide excellent customer service.
• Review unapplied payments, miscellaneous receipts, overpayments, and short‑paid invoices on account.
• Research and resolve incorrect cash application issues.
• Respond timely to credit hold requests and release orders based on payment promises from customers.
• Approve or disapprove requests to override credit holds on accounts.
• Other duties as assigned.

Requirements

• 1‑3 years’ experience in credit