Accounts Receivable Specialist

About the role

Swyft Fiber is a fast-growing telecommunications company expanding access to world-class fiber broadband services across Louisiana, Mississippi, and Arkansas. As a Louisiana-based regional internet service provider (ISP), we are committed to delivering reliable, high-speed, and affordable internet solutions that help communities connect, learn, work, and thrive in today’s digital world. At Swyft Fiber, we value integrity, innovation, customer service, and operational excellence. Our team is dedicated to building and maintaining a dependable network while continuously enhancing the customer experience and expanding our service footprint throughout the region.

We are seeking an experienced Accounts Receivable Specialist to join our growing regional Internet Service Provider (ISP) team in Louisiana. This position will be responsible for managing accounts receivable activities, including customer account reconciliations, cash application, collections support, account research, and maintaining accurate receivable records. The position will also support month-end close activities and work closely with internal departments and customers to resolve account discrepancies and ensure timely and accurate processing. The ideal candidate will have strong accounts receivable or accounting experience, exceptional attention to detail, strong problem-solving skills, and the ability to work independently in a fast-paced environment. Experience within the telecommunications, broadband, utility, or ISP industry is preferred.

Responsibilities

• Process and maintain accounts receivable transactions accurately and in a timely manner.
• Apply customer payments and other receipts to the appropriate accounts and invoices.
• Reconcile customer accounts and research and resolve discrepancies, unapplied payments, credits, and outstanding balances.
• Monitor accounts receivable aging and assist with collection activities in accordance with Company policies and procedures.
• Respond to customer and internal inquiries regarding account balances, payments, credits, invoices, and other account-related matters.
• Work with Customer Service, Sales, Operations, and Accounting to research and resolve billing and account discrepancies.
• Maintain accurate customer account records and supporting documentation.
• Prepare and maintain accounts receivable reports, aging reports, reconciliations, and other schedules as needed.
• Assist with month-end close activities, including account reconciliations and supporting schedules.
• Research and resolve routine to moderately complex account and payment issues.
• Assist with the review and resolution of billing adjustments, credits, and account corrections in accordance with established approval procedures.
• Support audit requests and documentation requirements related to accounts receivable.
• Help improve accounts receivable workflows, internal controls, and process efficiency.
• Follow Company policies, payment procedures, and applicable accounting requirements related to accounts receivable activities.
• Maintain organized financial records and accounts receivable documentation.
• Perform other duties as assigned.

Qualifications

• Associate degree in Accounting, Finance, Business, or related field preferred; equivalent work experience will be considered.
• Minimum of 3 years of accounts receivable, accounting, billing, or related financial experience required.
• Experience in telecommunications, broadband, utility, or ISP industries preferred.
• Strong understanding of accounts receivable processes, cash application, account reconciliation, aging, and collections procedures.
• Proficiency in Microsoft Excel and accounting or ERP systems.
• Experience with CHR Omnia BSS is beneficial.
• Strong organizational skills, attention to detail, and ability to manage deadlines.
• Ability to communicate professionally with customers, vendors, and internal stakeholders.
• Strong analytical and problem-solving skills with the ability to research and resolve account discrepancies.
• Ability