Accounts Receivable Specialist
Roland Foods, LLC, based in New York City, is an importer and distributor of high-quality specialty food products from more than 40 countries. Founded in Paris in 1934 and established in the U.S. in 1939, the company provides customers with exceptional specialty foods, primarily under the Roland brand. Roland sells its products across foodservice, retail, and industrial channels as well as internationally. Foodservice is the heart of the business, with the Roland® brand being one of the esteemed back-of-house brands in the industry. The company is the original purveyor of the world's finest flavors, offering an unrivaled assortment of products spanning global cuisine segments.
About the role
Roland is seeking an Accounts Receivable Specialist to develop strong working relationships with customers and provide best-in-class customer service. This role assists in credit and collections, cash posting, and deductions activities to ensure monies owed to the firm are received and posted in a timely manner. The ideal candidate will work independently and productively in a fast-paced environment while maintaining attention to detail.
Roland Foods office employees follow a hybrid working schedule, requiring in-person work Tuesday through Thursday, with the option to telework on Monday and Friday each week. Due to the collaborative, cross-functional nature of the organization, employees at the NY and NJ offices must work in-person on the specified days, outside of any approved disability accommodation.
Responsibilities
- Assist in managing day-to-day collections and cash posting operations for assigned customers.
- Apply customer cash receipts daily via lockbox, ACH, wire transfer, and credit card transactions accurately and timely.
- Reconcile and analyze customer deductions; initiate disputes for invalid deductions.
- Correspond directly with customers regarding past-due accounts, invoices, and remittance discrepancies.
- Research and reduce unidentified and unapplied cash.
- Identify, report, and present trends in customer deductions.
- Issue credit memos for authorized and valid deductions.
- Process check requests and adjustments.
- Engage sales, customer service, and warehouse personnel to research deductions and prevent issues.
- Respond to customer inquiries.
- Develop and implement processes for effective customer issue escalation and resolution.
- Prepare reports and analysis on the status of credit and collection matters; provide regular updates to management.
- Perform other duties assigned by management.
Requirements
- 1–3 years of relevant experience.
- Proficiency in Office Suite (PowerPoint, Outlook, Word, etc.).
- Strong attention to detail and problem-solving skills.
- Ability to self-prioritize workload and handle a high volume of tasks.
- Ability to provide a high level of customer service in a fast-paced environment.
Preferred Qualifications
- BA/BS in Accounting, Finance, or related discipline.
- Experience with Microsoft Dynamics 365 or similar ERP.
- Intermediate to advanced Excel skills.
- Ability to work independently and contribute to broader team objectives.
- Excellent written and verbal communication skills.
Pay
The base salary for this role is $55,000–$70,000, determined based on qualifications, previous experience, and transferable skills.