Accounts Receivable Specialist

About the role

We are looking for an Accounts Receivable Specialist to join a team in Indianapolis, Indiana in a Contract to Permanent capacity. This position supports the full accounts receivable cycle for a designated group of customer accounts, with a focus on accurate billing, timely payment posting, and effective follow-up on outstanding balances. The role works cross-functionally with internal partners to address invoice issues, resolve payment disputes, and help maintain steady cash flow while delivering a high-quality customer experience.

Responsibilities

• Prepare and distribute customer invoices by reviewing shipment activity, pricing terms, and contractual billing requirements to ensure timely and accurate processing.
• Examine purchase orders, sales documentation, and shipping records to confirm billing accuracy before invoices are released to customers.
• Investigate invoice questions and collaborate with sales, customer support, and operations teams to correct discrepancies that may affect payment.
• Process account adjustments such as credit memos, debit memos, and other billing corrections in accordance with established approval practices.
• Record and post incoming payments from multiple sources to the appropriate customer accounts and open invoices with a high level of accuracy.
• Resolve unapplied cash, partial payments, and other remittance issues by researching account activity and reconciling payment details.
• Perform routine account reconciliations, including monthly balancing of the accounts receivable subledger with the general ledger.
• Maintain complete and current customer account information within the company’s accounting platform and document collection activity thoroughly.
• Manage collection efforts on overdue balances, communicate clearly with customers, and coordinate with internal teams to remove barriers to payment.
• Recommend next steps for delinquent accounts, including payment plans, credit holds, write-offs, or outside collection support when appropriate.

Requirements

• 3+ years of experience in accounts receivable, including billing, payment application, and commercial collections.
• Hands-on ability to manage cash application activities and resolve payment variances across customer accounts.
• Experience supporting invoicing functions with close attention to pricing, order details, and supporting documentation.
• Strong understanding of collections practices and account follow-up methods in a business-to-business environment.
• Ability to reconcile account activity accurately and maintain reliable financial records.
• Comfortable working with accounting or ERP systems to update customer data and track receivables activity.
• Strong communication skills with the ability to work effectively across internal departments and with external customers.