Accounts Receivable Specialist

About the role

We are looking for an Accounts Receivable Specialist with Cash Application experience to join a chemicals manufacturing organization in Glen Allen, Virginia on a contract basis. This role focuses on reviewing customer account activity, resolving discrepancies, and supporting timely collection of outstanding balances through careful analysis and strong cross-functional communication. The ideal candidate brings solid receivables experience, sound accounting judgment, and the ability to work independently while contributing to team success.

Responsibilities

• Analyze corporate customer accounts by reviewing transaction details, validating supporting records, and identifying causes of balance discrepancies.
• Partner with internal teams and external customers to investigate outstanding issues, clear reconciling items, and restore account accuracy.
• Drive collection efforts for overdue receivables by building effective working relationships, following up on open balances, and supporting negotiated payment arrangements when needed.
• Manage customer disputes through resolution, document underlying causes, and help prevent repeat issues through consistent follow-through.
• Respond to questions related to invoices, statements, proof of delivery, and payment differences in a timely and thorough manner.
• Examine purchase orders, contracts, and related documentation to confirm correct billing setup and account configuration.
• Contribute to account cleanup activities, maintain accurate records, and support ongoing account stability across the portfolio.
• Identify recurring account issues and suggest practical process improvements that reduce future discrepancies and improve payment performance.
• Escalate high-risk accounts appropriately and provide informed recommendations regarding collectability, write-offs, or further recovery action.
• Participate actively in team discussions and share knowledge to support operational consistency and peer development.

Requirements

• 3-5 years of experience in accounts receivable, account reconciliation, collections, or a closely related finance function.
• Working knowledge of Microsoft Dynamics 365 Finance & Operations or similar accounting and ERP platforms.
• Strong proficiency in Microsoft Excel, including the use of pivot tables and VLOOKUP functions.
• Ability to apply core accounting principles when reviewing account activity and interpreting customer financial information.
• Experience handling billing questions, payment discrepancies, rejection reports, and customer account research.
• Strong written and verbal communication skills with the ability to collaborate across departments and interact professionally with customers.
• Proven ability to organize work independently, manage multiple priorities, and make sound decisions in a fast-paced environment.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligible to enroll in the company 401(k) plan.