Accounts Receivable Specialist

About the Role

As an Accounts Receivable (AR) Specialist, you will take ownership of managing customer accounts, proactively driving collections, and ensuring timely and accurate cash applications. This role requires a confident, self-motivated professional who is comfortable assertively following up on past-due balances, setting clear payment expectations, and resolving outstanding issues while maintaining positive customer relationships. You will resolve billing discrepancies, prepare essential credit documentation, and provide key support to the AR Manager during month-end close and reporting. Success demands strong attention to detail, organizational skills, persistence, and the initiative to pursue results without constant oversight. You’ll collaborate seamlessly across teams and with customers to uphold financial accuracy, company standards, and healthy cash flow.

Responsibilities

• Initiate and lead collections conversations, including follow-ups and escalations.
• Demonstrate persistence and a strong sense of ownership over assigned accounts.
• Process daily cash applications across multiple payment types, including checks, ACH, wire transfers, and credit cards.
• Monitor customer accounts for past-due balances and lead proactive collection outreach.
• Investigate and resolve short-pays, chargebacks, and disputes with accuracy and professionalism.
• Prepare and distribute invoices, credits, and account statements to ensure timely billing.
• Partner with the Shipping team to secure BOLs, PODs, and supporting documentation.
• Support credit review activities by gathering trade references and keeping customer files up to date.
• Maintain precise customer account records in Epicor/Kinetic.
• Contribute to month-end close and AR reporting to keep financials on track.
• Deliver exceptional service to both internal teams and external customers, reinforcing trust and reliability.
• Take on additional responsibilities as needed to support team goals and project milestones.

Requirements

• 2+ years of experience in Accounts Receivable or general accounting, with a proven track record of accuracy.
• Exceptional attention to detail and the ability to maintain precision in a fast-paced environment.
• Strong understanding of general accounting principles and procedures.
• Hands-on experience with accounting software such as Epicor, Esker, or similar platforms.
• Proficiency in data entry, supported by excellent time management and organizational skills.

Skills

• Demonstrated integrity, professionalism, and ability to maintain confidentiality.
• Excellent verbal and written communication skills, with strong follow-up and customer service abilities.
• Proven time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Strong analytical and problem-solving skills, paired with a bias for action.
• Effective collaboration skills and a track record of being a reliable team player.
• Ability to read and interpret documents with accuracy and attention to detail.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Outlook, Word); experience with Epicor/Kinetic preferred.

About Us

At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships. Our vision is to be known globally as the innovative, easy-to-do-business-with, best-in-class life-safety product partner. Our mission is to provide customers with a team of real people that connect them with reliable expertise in life safety applications.

Culture

• We build strong relationships—with teammates, partners, and customers.
• We take pride in knowing every product we build serves the purpose of protecting lives.
• We listen actively, coach frequently, and own our results.
• We foster innovation, value curiosity, and believe that experimentation is part of growth.
• We create a welcoming and inclusive space where everyone belongs.
• We take ownership of our work—quality and safety are at the core of what we do.

Benefits

• Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together.
• Competitive health, dental, and vision plans.
• 401(k) with company match.
• Generous paid time off and holidays.
• Continuous learning and development opportunities.
• Financial Wellness programs including complimentary Certified Financial Planner sessions.
• Recognition programs that celebrate individual and team wins.
• A mission-driven team that supports life-saving outcomes, every day.

Schedule

This is a full-time, on-site position at our corporate office located in Maryland Heights, MO.