Accounts Receivable Specialist

About the role

Merchology is seeking an Accounts Receivable Specialist for our Finance team. Reporting to the Accounting Manager, the Accounts Receivable Specialist is a key role in contributing to the success of Merchology!

Primary Responsibilities

• Process daily customer invoicing and accurately and timely apply customer payments; research unidentified payments and maintain minimal unapplied cash balances.
• Research and resolve customer inquiries related to accounts receivable, billing, and collections while providing professional and responsive customer service.
• Monitor and manage the accounts receivable aging, proactively follow up on past-due balances, and escalate collection issues as appropriate.
• Reconcile customer accounts and investigate discrepancies related to invoices, payments, credits, refunds, and account balances.
• Research and resolve customer payment discrepancies, deductions, short pays, and billing disputes in coordination with Sales, Customer Service, and other departments.
• Partner with Customer Service and Sales to process customer credits, refunds, and account adjustments accurately and timely, ensuring appropriate documentation and approval.
• Assist with month-end close activities related to accounts receivable, including AR reconciliations, aging analysis, and supporting schedules.
• Prepare AR reports and metrics for management review.
• Utilize accounting software and systems to manage invoices and payments.
• Assist with sales and use tax administration.
• Perform other accounting duties and special projects as assigned.

Requirements

• 2-5 years of accounts receivable experience.
• Associates or bachelor's in accounting or related field.
• Detail oriented and organized.
• Comfortable communicating with customers through phone and email.
• Working knowledge of basic accounting principles and accounts receivable processes.
• Collaborative and professional interpersonal and organizational skills.
• Intermediate proficiency in Microsoft Excel, including formulas, sorting/filtering, and working with large datasets.
• Experience with account reconciliations and month-end close activities preferred.
• Experience with NetSuite or another ERP/accounting system preferred; experience with HubSpot and Adobe a plus.

What We Offer

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-term disability insurance options
• Company-paid life insurance
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees

Pay

$25 - $28 + annual bonus