Accounts Receivable Specialist

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

About the role

The Accounts Receivable Specialist is responsible for managing a portfolio of customer accounts, including account maintenance and reconciliation activities. The role includes responsibility for follow-up with agents, business partners, and direct insureds on questions involving specific billings and payments to facilitate accurate cashflow. Performance must be maintained as prescribed in Performance Goals outlined by the Accounts Receivable team Supervisor or Manager within the Specialty Division of Markel.

Responsibilities

• Achieve prescribed accuracy standards.
• Achieve prescribed productivity standards.
• Balance customer accounts while communicating effectively with internal and external business partners.
• Contribute to team meeting service level standards set forth by department leadership.
• Effectively and efficiently handle customer service inquiries via multiple channels.
• Initiate appropriate action based on analysis, working with Underwriting and agents, brokers, and customers to approve payment terms and resolve disputes.
• Maintain a professional working relationship with colleagues at Markel.
• Perform reconciliation of unapplied cash to open receivables, offsetting transactions, and initiating adjustments where applicable.
• Review agent, broker, and customer payment discrepancies to determine origin.
• Understand and execute on assigned Performance Goals via following prescribed training guidelines.

Skills

• Strong attention to detail skills.
• Good written and oral communication skills.
• Good organizational skills.
• Digital Literacy, especially in MS Word, Excel, and Outlook.
• Able to work within deadlines.
• Able to work collaboratively as part of a team.

Schedule

Markel has implemented a hybrid return-to-work strategy that allows for three days in the office every week.

Pay

The hourly rate offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average hourly range for the Accounts Receivable Specialist is $19.69/hr - $27.08/hr with 5% incentive.

Benefits

• Competitive base salary and bonus structure.
• Comprehensive benefits including PTO, medical, dental, vision, and 401K.
• Employee Stock Purchase Plan.
• Ongoing coaching and career development.
• Parental leave.
• Corporate holidays and floating holidays.

Must be authorized to work in the U.S. and not require sponsorship now or in the future. Markel does not provide visa sponsorship for this position.