Accounts Receivable Specialist

About the role

Join Our Finance Team Are you a skilled communicator who enjoys building relationships, solving problems, and driving results? We are seeking a motivated Accounts Receivable Specialist to play a key role in managing customer accounts, improving cash flow, and delivering exceptional customer service. In this position, you will work closely with customers, sales teams, and internal departments to resolve payment issues, maintain positive business relationships, and ensure the timely collection of outstanding receivables. If you are proactive, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you.

Responsibilities

Accounts Receivable & Collections:

• Proactively manage an assigned territory of customer accounts using aging reports and collection tools.
• Contact customers regarding overdue invoices through phone, email, and other approved communication channels.
• Document collection activities, payment commitments, and account status updates.
• Achieve and maintain collection performance goals, including a current receivables percentage of 70% or higher.
• Monitor customer accounts for delinquency trends and escalate concerns as appropriate.

Customer Service & Problem Resolution:

• Investigate and resolve invoice disputes, billing discrepancies, proof-of-delivery requests, and payment issues.
• Partner with customers to identify solutions that support timely payment while preserving positive business relationships.
• Provide customers with statements, invoices, account histories, and other supporting documentation as needed.
• Work collaboratively with Sales, Customer Service, Contract Administration, and other internal teams to resolve account-related concerns.

Credit & Risk Management:

• Review and monitor customer credit holds and assist with release decisions when appropriate.
• Identify potential credit risks and communicate concerns to management.
• Recommend additional collection actions, including third-party collection placements when necessary.

Key Competencies

The ideal candidate is a relationship builder who combines strong communication skills with a results-oriented approach. You are comfortable having difficult conversations, resolving customer concerns, and balancing customer satisfaction with company objectives.

• Strong verbal and written communication skills
• Excellent negotiation and conflict-resolution abilities
• Ability to build trust and maintain professional customer relationships
• Strong organizational and time-management skills
• Analytical problem-solving and decision-making capabilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Self-motivated with the ability to work independently
• Continuous improvement mindset with a willingness to embrace change