Accounts Receivable Specialist
Headquartered in Tribune, Kansas, Greeley County Health Services (GCHS) is a rural health system serving western Kansas. GCHS includes a 25-bed critical access hospital, a 16-bed Long Term Care Unit, and two Family Practice Clinics located in Tribune and neighboring Sharon Springs. The mission is "to provide trusted care, close to home," with a focus on delivering unsurpassed patient care and contributing to a healthy environment for staff and neighbors.
About the role
This position supports patient financial services and clinic departments by maintaining current patient financial accounts through payment collection and related duties. The Accounts Receivable Specialist works closely with the PFS, Clinic, and financial departments to ensure accurate payment processing and account management.
Responsibilities
- Establish payment plans with patients and monitor accounts to help patients manage payment of bills.
- Interface with the revenue cycle on accounts regarding payments received, changes in account balance, and other updates.
- Contact patients regarding outstanding balances.
- Review and process monthly bad debt accounts.
- Review credit balances and issue refunds as needed.
- Assist with printing and mailing monthly statements for patients with outstanding balances.
- Obtain, verify, and update appropriate third-party billing, guarantor, sliding fee, and other necessary patient information at registration in the EHR.
- Communicate effectively and tactfully with patients when requesting payment.
- Create detailed notes in patient accounts for any interaction with patients or accounts.
- Flag accounts to be rebilled to insurance companies or other third parties to secure payments.
- Work closely with PFS, Clinic, and financial departments to ensure payments are received and posted correctly.
- Receive payments on accounts and record payment information accurately within the system.
- Greet patients with a friendly and positive attitude, providing excellent customer service even during emotional situations.
Benefits
- 403(b) matching and 403(b) retirement plans
- Health, dental, and vision insurance
- Opportunity for advancement
- Paid time off
- Training and development
- Wellness resources
- Competitive salary
About the community
Tribune, Kansas, is a rural community with amenities including a movie theater, 9-hole golf course, disc golf course, trap shooting range, tennis court, swimming pool, and four parks with outdoor basketball courts and children's play areas. The local school system offers a 10:1 teacher-to-student ratio, recent renovations to the elementary building and high school gym, and a variety of extracurricular activities such as Academic Club, Art, Band, Choir, National Honor Society, 4-H, FFA, and sports including cross country, volleyball, tennis, football, basketball, track, golf, and wrestling.