Accounts Receivable Specialist

About the role

Full‑Time (Non‑Exempt) position based in Independence, OH, reporting to the Director of Operations. The Accounts Receivable Specialist is responsible for monitoring customer accounts, ensuring timely payments, and maintaining accurate records.

Responsibilities

• Maintains and updates customer files, including name or address changes, additional ship‑to addresses, mergers, or mailing attentions.
• Verifies transactions and customer payments related to individual customer accounts.
• Releases non‑emailed invoices to customers with requested support.
• Works with customers to optimize use of electronic payment methods and corresponding remittance detail to enhance cash collection and matching to open invoices.
• Contacts delinquent accountholders to request payment, utilizing a polite and professional communications style (phone, email, letter, etc.).
• Identifies delinquent amounts and communicates to the Sales Team, escalating issues to the Accounts Receivable Supervisor and Director of Finance as appropriate.
• Provides information to customers, as necessary, to facilitate customer matching and payment.
• Coordinates customer communication efforts with the Sales Team and Accounts Receivable Supervisor.
• Relays unusual developments to the Sales Team (changes in customer personnel, etc.).
• Researches customer discrepancies and past‑due amounts with the assistance of the Accounts Receivable Supervisor, Sales Team, and other staff.
• Creates reports regarding the status of customer accounts as requested.
• Monitors customer tax exempt certificates for periodic renewals.
• Maintains professionalism at all times.
• Performs other duties of a similar nature as required.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in accounting or related field preferred.
• Three or more years of business experience preferred.
• Two or more years of accounts receivable experience preferred.

Skills

• Proficiency in Microsoft Office Suite, with advanced Excel skills.
• Strong written and verbal communication skills.
• Ability to effectively communicate with both internal and external customers.
• Proactive problem‑solving skills and a willingness to be part of the solution.
• Ability to anticipate the needs of others and perform tasks without being asked, as appropriate.
• Flexibility to adapt to the evolving role and new processes.
• Ability to work independently and prioritize tasks effectively.
• Attention to detail and accuracy in work performed.

Benefits

• Medical, Dental, Vision insurance.
• 401(k) plan.
• 3 weeks paid time off (PTO).