Accounts Receivable Specialist

About the role

Provide financial, administrative, and clerical support for one or more Shared Services companies by ensuring payments for goods and services are received, transactions are properly recorded by posting receipts, and discrepancies are solved according to established policies and procedures in an efficient, timely, and accurate manner. This position requires a high level of analytical skills, researching, communicating, planning, and processing independently with confidence and decision-making daily.

Responsibilities

• Run and review accounts receivable aging report regularly to identify and address outstanding accounts
• Effectively communicate verbally, in writing, and through active listening
• Establish and cultivate relationships with wholesalers, vendors, internal and external customers as a key contact for assigned accounts
• Drive workflows, create contacts with wholesalers and business partners, maintain an updated point-of-contact database, and document a user manual for this role
• Navigate and process transactions in company portals with technical proficiency
• Attend weekly meetings and provide complete status updates on accounts
• Update complex Excel reports daily and keep management informed
• Resolve valid or authorized deductions by booking adjusting entries
• Verify customer payment deductions and contact customers to resolve discrepancies
• Email statements, send overdue invoices, and communicate with customers to collect on accounts
• Review bank transactions daily and post customer payments to the appropriate general ledger accounts by recording check batches, credit card transactions, and electronic transfers in the accounting software
• Reconcile the receivable ledger to ensure all payments are accounted for and properly posted
• Resolve collections by proposing and executing customer payment plans, reviewing payment history and credit lines, and working with credit collections company as needed
• Investigate account discrepancies by obtaining and reviewing information from sales, customer service departments, and customers
• Respond to and assist with internal requests from sales, customer service, and other teams
• Respond to and assist with external requests from customers in a professional and timely manner
• Generate monthly, quarterly, or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity
• Prepare, verify, and process invoices for sales or services rendered as needed
• Protect organization’s value by keeping information confidential
• Assist with periodic third-party audits by providing supporting documentation
• Ensure accurate and complete customer information is maintained in the ERP
• Identify inefficiencies and propose solutions
• Perform additional ad hoc tasks and projects as assigned

Requirements

• High School Diploma or GED required
• Associate’s Degree or equivalent from a two-year college or technical school preferred
• 5 years of accounts receivable experience
• Technically skilled to operate in multiple ERP and various systems
• Knowledge of general accounting principles
• Proficiency in Microsoft Excel and Microsoft Word
• Analytical skills, in-depth organization, and decision-making abilities
• Flexibility to assist any of the companies supported by the Shared Services team
• High degree of accuracy, attention to detail, and confidentiality
• Excellent data entry skills
• Effective verbal, listening, and written communication skills