Accounts Receivable Specialist

Primary Responsibilities

• Act as the primary link on risk management related issues between external customers and internal personnel including Operations, Sales, Customer Service, other Finance areas and other key stakeholders – interacting with these parties on a regular basis and ensure all Operations tasks are well organized and completed in a timely manner as determined by management.
• Support the manager to establish and improve Operations procedures and policies.
• As part of the Entertainment Earth team, you are responsible to learn, understand, represent and contribute to Company policies, procedures and philosophies.

Essential Functions

• Establish ongoing working relationships with clients, Sales and other functionally related teams.
• Ensure Balance Sheet Integrity, adherence to the Group Reporting Manual and high level of customer satisfaction by working with customers and relevant teams on account reconciliations.
• Perform collections activities primarily through direct contact with client (phone contact is preferred).
• Aid with bankruptcies, legal filings and other advanced collections activities as required.
• Manage deductions, payment discrepancies and negotiate offsets with the Client’s finance representative.
• Cook up and/or monitor daily credit limit breach reports and proactively support the resolution of all related issues.
• Manage reputational and financial risk through the Order Hold process: Review the Client’s account history, analyze the payment trend, gather internal and external information and make business decisions based on the above. Involve other teams in negotiations, as appropriate (i.e. Finance/Accounting, Sales and Customer Support).
• Prepare timely and accurate reporting (i.e. collection forecast, unapplied cash or chargeback reports).
• Act as company liaison between company and factor.
• Act as liaison between company and trade credit insurance provider.
• Participate in projects and incident investigation as assigned.

Competencies

• Customer Service
• Communication
• Accounting
• General Math Skills
• Analytical and problem-solving skills

Requirements

• Intermediate to advanced knowledge of Microsoft Office applications (especially Excel)
• Business to Business collections experience required
• Experience with QuickBooks and/or Acumatica