Accounts Receivable Specialist
About the Role
We don’t simply hire employees—we invest in them. At Chatham, we empower you with professional development opportunities to help you grow in your career, whether you've been here for five months or 15 years. Chatham has created a distinct work environment that values people, teamwork, integrity, and client service. As an AR Specialist on our Internal Finance team, you will lead the company’s accounts receivable collection processes, drive potential technology enhancements, and contribute to broader order-to-cash improvement initiatives.
Responsibilities
- Monitor customer accounts and develop collections strategies for overdue balances.
- Contact customers via phone, email, and written correspondence to collect outstanding payments.
- Assist with the posting of customer payments within the accounting system.
- Investigate and resolve payment discrepancies, short payments, and billing disputes.
- Reconcile customer accounts and maintain accurate account records.
- Review aging reports and prioritize collection activities.
- Prepare collection status reports and provide updates to management.
- Collaborate with internal departments to resolve invoicing and payment issues.
- Maintain documentation of collection activities and customer communications.
- Recommend accounts for escalation, payment plans, or write-offs.
- Support month-end closing activities related to accounts receivable.
- Identify and implement technology enhancements to improve collections key metrics.
- Ensure compliance with company policies and applicable regulations.
- Assist with various aspects of order-to-cash improvement initiatives.
Your Impact
One of Chatham’s core purposes is to make a meaningful impact on our clients. In this role, you will support that purpose by providing accurate, timely, and responsive service to both internal and external stakeholders. Your work will help resolve payment issues, improve collection results, and support the overall financial health of the firm. The ideal candidate will address questions as they arise, communicate clearly with individuals at all levels, and collaborate effectively across teams. We seek a flexible and dependable team player who is willing to take ownership of both routine responsibilities and more complex collection matters in support of the team’s success.
At Chatham, you will have opportunities to grow both professionally and personally while working alongside knowledgeable and engaging colleagues who are genuinely invested in your success.
Qualifications
- Knowledge of accounting principles and accounts receivable processes.
- Experience with ERP systems and accounting software.
- Proficiency in Microsoft Excel and Microsoft Office Suite.
- Strong communication, negotiation, and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines.
Preferred Skills
- Knowledge of credit and collections best practices.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Experience with cash application and payment posting.
Performance Metrics
- Days Sales Outstanding (DSO)
- Bad debt expense as a percentage of sales
- Past Due A/R
- Cash collection targets
- Accuracy of payment application and account reconciliations
About Chatham Financial
Chatham Financial is the leading independent capital markets advisor, delivering an integrated blend of expert advice and powerful technology to help you reduce risk and seize opportunity. With decades of capital markets strategy, execution, monitoring, and performance expertise, we serve as an unwavering advocate for your best interests and your innovation partner. Our technology platform unifies data across assets, debt, and derivatives, giving you unmatched agility, transparency, and insight. We help guide the way—giving clients the insight and momentum to move forward with confidence, no matter what lies ahead.