Accounts Receivable Specialist

Location: Rochester, NY (must reside in the Rochester area). Contract‑to‑hire; no C2C.

Key Responsibilities

• Handle inbound calls and resolve bank returns, failed debits, and outstanding balances.
• Research and process new and pending returned items across products such as FSA, Health & Benefits, 401(k), and debit card programs.
• Recover as much lost revenue as possible while providing quality service to internal and external customers.
• Handle client objections and work returns through completion using established guidelines.
• Educate clients on return reasons, prevention, and alternate service or resolution options when appropriate.
• Evaluate client status and available services while helping mitigate financial risk.
• Maintain required daily call activity and accurate account documentation.
• Develop working knowledge of applicable products and systems.
• Participate in ongoing training to strengthen product and process knowledge.
• Follow department procedures and applicable requirements, including FDCPA and NACHA guidelines.

Required Qualifications

• Previous collections experience.
• Associate degree or higher.
• Previous experience working directly with customers or clients.
• Experience handling inbound phone calls in a professional environment.
• Ability to confidently navigate difficult or potentially escalated client conversations.
• Ability to work effectively in a high‑volume, fast‑paced environment with limited downtime.
• Strong computer skills and ability to learn multiple systems and processes.
• Working knowledge of Microsoft Office, including Word and Excel.
• Professional verbal and written communication skills.

Nice To Have Qualifications

• Banking or financial services experience.
• Previous call‑center experience.
• Experience in finance, accounting, payroll, or payment processing.
• Sales experience, particularly overcoming objections or discussing payments with customers.
• Bachelor’s degree.
• Experience researching payment failures, returned transactions, or banking issues.
• Familiarity with FSA, Health & Benefits, 401(k), payroll, or related financial products.
• Experience working in a metric‑driven environment.

Schedule

Onsite Monday through Wednesday; other days not specified.