Accounts Receivable Specialist

About Us

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

About the Role

The Accounts Receivable Specialist plays a critical role in managing the delivery-to-cash functions for assigned accounts. Acting as the primary point of contact for the designated RevGen team and customers, this role ensures accurate invoicing, timely payments, and resolution of billing discrepancies. The specialist also monitors key reports, analyzes data, and drives process improvements to support operational efficiency and customer satisfaction.

Responsibilities

• Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication.
• Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks.
• Monitor AR aging and unbilled reports, working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments.
• Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow.
• Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively.
• Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements.
• Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed.
• Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals.
• Investigate and resolve short payments, overpayments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with BizDev and CashApp teams.
• Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications.
• Identify and resolve invoicing errors to prevent delays and enhance process efficiency.
• Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements.
• Develop, document, and enforce Standard Operating Procedures (SOPs) for invoicing and load-building requirements.

Qualifications

• Bachelor's Degree in Accounting, Finance or a related field.
• 2+ years experience in a customer operations role.
• Industry experience required.
• Oracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel (ability to do vlookups and pivot tables is required).
• Excellent written and verbal communication skills.
• Maturity to work effectively in negotiation discussions with customers and sales reps.
• Self-starter with ability to work independently and as a team.
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.
• Ability to handle a heavy workload and adaptability to work in a fast-paced environment.

Benefits

• Comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Matching 401(k) program.
• Employee Resource Groups for community building.
• Office-wide engagement activities, team events, and happy hours.
• Casual dress code.
• Convenient location close to the airport and downtown Austin, TX with free on-site parking.
• Fully stocked coffee bar, Broker’s Brew.
• Onsite gym.
• Free counseling sessions through our Employee Assistance Program.
• Company-paid holidays, paid vacation time, and wellness days.
• 100% paid parental leave.
• Referral Program with compensation for successful referrals.
• Relocation assistance for non-local candidates.

Culture

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc., Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, among others. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute, and Unidos.