Accounts Receivable Specialist

Responsibilities

• Billing & Invoicing: Oversee automated billing operations across customer portals, email, and mail; investigate and resolve exceptions, system errors, or process breakdowns. Maintain customer master data and billing instructions; ensure accuracy across NetSuite, Salesforce, and customer payment portals. Manage credit memos, billing adjustments, and rebilling activities with appropriate approval workflows. Maintain documented billing cycles and SOPs to ensure consistency across the AR function.
• Cash Application & AR Reconciliation: Manage AI agents and automated workflows to ensure proper cash application across customer accounts; investigate and resolve exceptions promptly. Reconcile the AR subledger to the GL monthly; investigate and resolve unapplied cash, short-pays, and other variances. Prepare and submit bank deposits; maintain supporting documentation for cash handling and audit support.
• Customer Account Management & Coordination: Serve as the primary AR point of contact for customer billing inquiries; respond to questions promptly and professionally. Partner with Sales, Customer Success, and Finance to resolve account discrepancies, billing disputes, and customer