Accounts Receivable Specialist

Location: Manhattan, NY

Pay: $30 - $34 / hour

Hours: 37.5 hours per week, Hybrid Schedule

About the role

Actively support the Supervisor in daily lease administration functions for residents and commercial tenants, including rent billings, adjustments, security deposits, move-ins, and move-outs.

Responsibilities

• Proactively resolve resident issues by fostering a solution-oriented mindset, reducing the need for follow-ups and ensuring concerns are effectively addressed.
• Handle escalated cases by analyzing case history, communicating the resolution, and identifying gaps in service to best address resident and commercial concerns.
• Collaborate with internal and external business partners for timely action on legal inquiries, special resident credit programs, revised commercial leases, and other complex business matters.
• Develop subject matter expertise to support resident and commercial tenants across various property management systems, leveraging documented SOPs to facilitate learning and execution.
• Produce top-quality deliverables while prioritizing under tight deadlines.
• Drive continuous improvement with a desire to grow and take on increasing responsibility.

Requirements

• Rising professional in the multifamily residential industry with commercial tenant exposure.
• 3-5 years of established work experience in Accounts Receivable.
• Customer-oriented to support valued residents and business partners positively.
• Demonstrated Microsoft Office skills, particularly in Excel, with problem-solving ability.
• Technical ability to interact with various systems (Yardi, MRI a plus).
• Strong understanding of financial/data management.
• Solid writing and communication skills across various stakeholders.

Qualifications

• Bachelor’s degree, preferably in Accounting, Finance, or Economics.

Benefits

• Medical, dental, and vision coverage.
• 401(K) eligibility.