Accounts Receivable Resolution Specialist

Job Responsibilities

• Review reports for delinquent accounts, contact customers regarding payments, resolve issues with problems, keep records, and follow up as needed to be certain commitments are met.
• Forward and follow-up deductions with Customer Service Reps.
• Work with the sales department to involve sales reps when needed to resolve problem accounts.
• Set up and maintain customer computer records.
• Run D&B reports and send references for new customers if necessary.
• Establish and maintain credit limits within authorized level for new and established customers.
• Maintain file of active credit applications in a manner which ensures timely turnaround of new orders.
• Process credit card transactions.
• Reply in writing to requests for information concerning our customers from other suppliers.
• Aid in maintaining HellermannTyton’s QS9000/ISO14001 certification by supporting: Corporate policies, procedures, work instructions and required documentation.

Other Functions

• Act as backup to Credit Manager within designated boundaries during his/her absence.
• Assist in maintaining HellermannTyton’s QS9000/ISO14001 certification by supporting: Corporate policies, procedures, work instructions and required documentation.

What You'll Bring

• A High School Diploma
• An Associate's degree with emphasis in finance or accounting
• Three years of credit experience, preferably working with customers and distributors in a manufacturing environment

Education & Experience

• High School Diploma Required
• In lieu of an Associate's degree, 3 years of credit experience, preferably working with customers and distributors in a manufacturing environment

Background Check

Success in this role will require:

• Ability to read trade reports, financial statements, and credit reports.
• Ability to use judgment in determining disposition of customer issues.
• Ability to communicate effectively both verbally and in writing.
• Ability to track work of individuals responsible for resolving deductions and advising Credit Manager of issues.
• Proficiency in Microsoft Office products (Word, Excel, Outlook).
• ERP system experience preferred.

Company Information

HellermannTyton Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.