Accounts Receivable Portfolio Specialist

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

About the role

The Portfolio Specialist is a highly regarded collections professional within the company’s Collections Department. Our Collectors are decision makers who contact thirty (30) or more business customers per day and manage a $2M+ portfolio of up to 3,000 delinquent customers. Quadient’s high volume, mid to small dollar transaction portfolio includes the following business verticals: leasing, government, national, hard sales, software, and revolving line of credit.

The ideal candidate will have experience in commercial collections with a customer service mentality, must demonstrate commitment to customer retention, teamwork, and possess the initiative to seek and embrace change through establishing and achieving performance goals.

Responsibilities

• Provide single point of contact for customers in designated accounts receivable portfolio assignment.
• Review all delinquent accounts and perform customer service related collection activities; spearhead next steps and follow-up action plans.
• Analyze and resolve problems by coordinating with appropriate departments to drive operational excellence in the order-to-cash application cycle.
• Respond to external/internal inquiries regarding payment and case escalation status.
• Meet established standards for collection performance.
• Maintain detailed records of customer contact activities.
• Partner with sales organization/dealers/field office management to communicate status of accounts and expedite resolution.

Requirements

• 2-4 years of commercial collections/customer service experience preferred. (Note: will consider college graduates with strong customer-centric personality.)
• Strong interpersonal skills.
• Proven track record of making 30 or more effective customer contacts daily and the ability to manage a portfolio larger than $2M.
• Excellent oral and written communication skills.
• 4-year college degree is desirable.

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Schedule

Quadient’s Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events.