Accounts Receivable Manager

About the role

The Accounts Receivable Manager will lead complex collection strategies across YA’s business units, with a primary focus on insurance carriers, attorneys, and other high-touch accounts requiring proactive follow-up, issue resolution, and cross-functional coordination. This role is responsible for driving timely cash recovery, reducing aged receivables, strengthening collection controls, and improving overall collections performance through disciplined execution, reporting, and process optimization.

Responsibilities

• Lead complex collection processes across multiple business units with a strong emphasis on insurance-related receivables, legal accounts, and escalated collection matters.
• Oversee the day-to-day operations of the collections team, providing leadership, coaching, and accountability to ensure consistent follow-up and resolution of outstanding balances.
• Develop and implement effective collection strategies that improve cash recovery, reduce delinquency, and support healthy aging trends across assigned portfolios.
• Manage escalated collection issues by partnering with internal stakeholders, customers, carriers, attorneys, and leadership to resolve payment barriers and drive timely remittance.
• Maintain portfolio performance, aging trends, dispute activity, and payment behavior to identify risks, prioritize collection efforts, and recommend corrective actions.
• Prepare and present collection performance reporting, KPIs, and executive-level summaries to support decision-making and operational visibility.
• Establish, refine, and enforce collection policies, workflows, and escalation procedures to improve consistency, compliance, and team effectiveness.
• Collaborate cross-functionally with finance, operations, legal, and leadership teams to resolve account issues, streamline processes, and strengthen collection outcomes.
• Lead continuous improvement initiatives related to collections processes, reporting, systems, and controls to support scalability and operational excellence.
• Support month-end and leadership reporting by providing insights into receivable performance, collection progress, bad debt exposure, and unresolved escalations.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• 5+ years of progressive collections or accounts receivable experience, including responsibility for complex or high-volume portfolios.
• 2+ years of leadership or supervisory experience managing collection staff and driving team performance.
• Strong experience managing complex collection processes within the insurance industry, including work with carriers, attorneys, and disputed or escalated accounts.
• Demonstrated ability to develop collection strategies, improve aging performance, reduce delinquency, and drive timely cash recovery.
• Strong analytical and reporting skills, with the ability to interpret trends, measure performance, and communicate results to leadership.
• Experience establishing or improving collection policies, workflows, controls, and escalation procedures.
• Effective communicator with strong relationship management skills and the ability to work cross-functionally in a fast-paced environment.
• Intermediate to advanced Excel skills and proficiency with Microsoft Office applications.
• Experience with ERP or accounting systems such as NetSuite is preferred.
• Power BI or similar reporting tool experience is a plus.

Qualifications

• Proven track record of success in collections and accounts receivable roles.
• Experience in the insurance industry is highly desirable.
• Ability to work independently and manage multiple priorities simultaneously.
• Excellent interpersonal and communication skills.
• Strong problem-solving and analytical skills.

Skills

• Strong analytical and reporting skills.
• Effective communication and relationship management skills.
• Intermediate to advanced Excel skills.
• Experience with ERP or accounting systems.
• Power BI or similar reporting tool experience.

Benefits

• Employee-focused culture
• Strong commitment to work-life balance
• 100% remote work
• Flexible vacation
• Paid family care and sick leave
• Parental leave
• Comprehensive benefits
• 401(k) with company match

Pay

Compensation is competitive and commensurate with experience.

Schedule

This role offers a flexible schedule to accommodate the needs of the position and the individual.