Accounts Receivable Manager

About the role

The Accounts Receivable (AR) Manager at Onshore is responsible for owning the customer billing and collections experience while building strong customer relationships. This role is part of a fast-growing company that combines technology, automation, and exceptional customer service to simplify the traditionally complex process of claiming tax incentives for clients.

Responsibilities

• Own the end-to-end Accounts Receivable process from invoicing through payment.
• Manage billing, collections, and customer payment communications.
• Build strong customer relationships while maintaining timely collections.
• Partner with Customer Success, Sales, and Finance to resolve billing issues.
• Maintain accurate AR records and reporting.
• Assist with month-end close and audit requests.
• Identify automation and process improvements.
• Build scalable AR processes as Onshore grows.

Qualifications

• 5+ years in Accounts Receivable, Billing, or Credit & Collections.
• Strong B2B collections experience.
• Excellent verbal and written communication skills.
• Comfortable speaking with customers daily.
• Strong problem-solving skills and business judgment.
• Hightly organized and detail-oriented.
• Startup mindset with ownership mentality.
• Experience with QuickBooks, NetSuite, Salesforce, or similar systems preferred.