Accounts Receivable Manager

The Accounts Receivable Manager

Oversee the end-to-end accounts receivable function, including billing, collections, cash application, and dispute resolution.

• Drive timely collections and optimize cash flow by establishing clear performance metrics, monitoring aging, and proactively managing past-due accounts.
• Lead, coach, and develop the AR team, fostering accountability, continuous improvement, and a high-performance culture.
• Partner cross-functionally with Sales, Customer Service, and Operations to resolve billing issues, improve customer experience, and reduce order-to-cash friction.
• Implement and maintain strong internal controls, ensuring compliance with company policies and supporting audit requirements.
• Analyze AR trends and KPIs (DSO, aging, bad debt, dispute cycles) to identify risks, opportunities, and actionable insights.
• Develop and refine credit policies, customer onboarding standards, and risk management practices to balance growth and exposure.
• D-drive process improvements and automation initiatives to increase efficiency, accuracy, and scalability of AR operations.
• Escalate and resolve complex customer disputes, ensuring timely closure and alignment with contractual terms.
• Provide regular reporting and insights to treasury and finance leadership on AR performance, cash forecasting, and emerging risks.
• Collaborate with Finance leadership on bad debt reserves, write-offs, and overall working capital strategy.
• Evaluate and implement systems, tools, or technologies that enhance AR visibility, analytics, and operational effectiveness.

Minimum Qualifications

• Minimum 6 years of experience in Accounts Receivable, including minimum 3 years in a managerial role.
• Deep knowledge of AR processes, including billing, collections, cash application, credit management, and dispute resolution.
• Strong understanding of cash flow drivers, DSO optimization, and working capital management principles.
• Proven ability to lead, coach, and develop high-performing teams, with a focus on accountability and continuous improvement.
• Ability to interpret AR metrics and financial data to drive decisions, identify trends, and improve performance.
• Experience identifying inefficiencies and implementing scalable process improvements, including automation and standardization.
• Strong partnership skills with Sales, Operations, and Customer Service to resolve issues and improve the order-to-cash cycle.
• Ability to balance firm collections practices with maintaining strong, professional customer relationships.
• Experience evaluating credit risk, setting limits, and managing exposure while supporting business growth.
• Hands-on experience with ERP systems (e.g., Sage 300, SAP, Oracle, NetSuite) and AR tools/reporting platforms.
• Comfort leveraging technology for insights and efficiency.
• Solid understanding of financial controls, audit requirements, and policy adherence.
• Strong verbal and written communication skills, with the ability to influence stakeholders and navigate difficult conversations.
• Ability to assess complex issues, prioritize effectively, and drive timely resolution.
• Comfortable leading through change, including system implementations, process redesign, or organizational transformation.

Location(s) & Logistics

• Primary work location in Sterling Heights, and able to commute to locations in Metro Detroit as needed (Troy headquarters, other offices/sites, and remote work).
• Primarily sitting; involving exerting up to 10 pounds of force to occasionally lift or carry office items.
• Occasionally walking, standing, bending and reaching.
• Substantial, repetitive movements of the wrists, hands, fingers for typing, data entry, and using a mouse.

Benefits

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Paid Parental Leave
• Wellness Programs
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.