Accounts Receivable Director- Revenue Cycle Management

About the role

Gryphon Healthcare is a Houston‑based revenue cycle management company serving hospitals, free‑standing emergency rooms, and physician groups. The Accounts Receivable Director provides strong leadership, deep revenue cycle expertise, and the ability to coach, develop, and hold a team of up to 20 employees accountable to performance goals. Experience with hospitals and freestanding emergency rooms is highly preferred, along with expertise in denial management, payer follow‑up, and in‑network and out‑of‑network claims.

Location: Houston, TX (Onsite – Corporate Office). Remote Status: On‑Site.

Responsibilities

• Supervise the day‑to‑day operation of the AR Department, including staffing, training, coaching, performance improvement plans, and problem resolution.
• Conduct monthly one‑on‑one meetings, performance evaluations, make hiring decisions, and develop corrective action plans when necessary.
• Ensure accurate submission of all claims and timely collections in accordance with contract terms (Medicare, Medicaid, managed care, commercial insurance) in an outsourced model.
• Collaborate with RCM operations to analyze reimbursement from all sources, including carrier reimbursement exception reporting, unbilled analysis, pending claims analysis, denials management, and billing activity for monthly financial reporting.
• Maximize cash collections through diligent and timely monitoring of all open accounts receivable balances.
• Develop and monitor AR policies and procedures; implement workflow changes to improve productivity as needed.
• Ensure consistent quality of the AR Department by distributing duties, matching skill levels to tasks, and monitoring department productivity.
• Interact and collaborate with other departments to resolve and clarify system issues.
• Provide leadership, drive change, and facilitate process improvements.
• Promote organizational efficiency, change, and continuous quality improvement.
• Identify and implement opportunities for automation and improved efficiency.
• Create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
• Stay current with carrier rule changes and distribute information within the company.
• Remain updated on current billing regulations and compliance requirements.
• Assist with other related duties and special projects as assigned.

Skills

• Inspires and fosters team commitment and trust
• Develops employees through effective, proactive coaching and mentoring
• Strong attention to detail and analytical skills
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple deadlines
• Supports strategic planning by connecting implementation plans to organizational goals
• Proactive, solutions‑oriented mindset

Requirements

• College or business degree preferred; high school graduate or equivalent required.
• Minimum of two (2) years of previous supervisory experience.
• Minimum of five (5) years of experience in medical billing.
• Onsite role in Gryphon's Houston corporate office.
• Ability to sit, stand, and use office equipment for extended periods.
• Occasional lifting up to 20 lbs (files, materials).

Schedule

Full‑Time