Accounts Receivable Credit Analyst

Job Summary

AR/Credit Analyst contributes to the effective and efficient operations of Shimano’s North American AR/Credit Department through on-time cash collections, cash posting, and deduction management.

Essential Duties/Responsibilities

• AR/Credit Collections:
  • Focus on achieving and exceeding monthly collection KPI goals of 90% current and no more than 4% >30 days delinquent in addition to A level Scorecard results.
    • All cash must be posted correctly on the day received.
    • Cash posting must be reconciled daily.
    • Achieve monthly > 30-day delinquent total percent below the previous year’s percent.
    • Must know the breakout of total dollars > 30 on payment plans vs. total dollars in deductions.
    • Have a command of all chargebacks w/ in their portfolio by CB type and status of resolution.
    • Drive for acceptance and implementation of a customer-focused, sales-oriented approach in all customer interactions.
    • Implement the practice of consistent, quality information flow to sales and the development of solid rep relationships.
• Deduction Management / Chargeback Resolution:
  • Provide expertise in portfolio’s accounts, "Program deals," and deduction patterns.
  • All customer deductions are to be identified as valid or invalid within 30 days of deductions.
  • If valid, the deduction is expected to be cleared with a credit within 30 days.
  • If invalid, deduction is expected to be disputed within 30 days.
  • Concise payback status updates are required monthly to Corp Credit Manager and Sales.
  • Maintain the chargeback report and process all quarterly earnings for coop and warranty.
  • Quarterly credits must be issued by the 8th business day.
  • Look for methods to reduce "Non-Program" deductions such as pricing, shortages, and vendor violations.
  • Accountable for all ME portfolio reporting of KPIs and Scorecard objectives.
  • Proactively report to sales providing advanced collections information that may have a +/- effect on accounts withheld orders and problem accounts.
  • Process all quarterly Coop, Warranty, Credit Balances, and Chargeback reports.
  • Regularly meet with Sales Management & Reps to discuss important open issues and prevent future unnecessary deductions or collection delays.
  • Attend Riemer meetings as requested.
  • Time management is crucial. Deadlines and commitments must be routinely achieved.
  • Flexible and adapt processes & deadlines to be in line with the business needs.
  • Ready and eager to lend a hand and help customers and peers with whatever challenges they face without losing sight of one’s projects & deadlines.

Job Qualifications

• Strong proficiency in Microsoft applications, i.e., Excel, Word, and PowerPoint
• Knowledge of AS400
• Financial statement analysis, credit evaluations, and collection skills
• Excellent verbal, written, analytical skills, and follow-through skills required
• Must have deduction management experience
• Well-organized, observant, self-starter, managing various projects simultaneously with little oversight
• Ready and eager to lend a hand and help customers and peers with challenges they face without losing sight of projects & deadlines

Education/Experience

BA, BS preferred, but 10+ years experience in credit and collections acceptable.