Accounts Receivable Coordinator

Job Duties

• Pull and distribute open SAP invoices by franchise and maintain accurate invoice tracking records.
• Update and reconcile Sonitrol invoices using spreadsheets and internal systems.
• Verify and investigate account discrepancies to determine validity and required resolution.
• Resolve invalid or unauthorized deductions in accordance with pending deduction procedures.
• Support collections activities by reviewing customer payment history, payment plans, and credit limits.
• Communicate with customers via phone, email, and written correspondence to collect outstanding balances.
• Negotiate payment arrangements and resolve disputes in a professional and customer-focused manner.
• Act as a liaison between departments including Order Entry, Finance, Controllership, Cash Application, and Billing.
• Submit cancellation, credit, and rebill requests as needed.
• Maintain accurate and up-to-date customer account records in NetSuite.
• Apply customer payments and review pending orders when credit limits are exceeded.
• Develop and maintain a working knowledge of company products and operating environments.
• Perform additional duties as assigned by management.

Required Qualifications & Skills

• A high school diploma or equivalent required.
• Experience with accounting software such as SAP.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Strong organizational, time management, and data entry skills.
• Demonstrated attention to detail and accuracy.
• Basic analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities simultaneously.
• Effective written and verbal communication skills.
• Ability to learn quickly and adapt in a fast-paced environment.
• Basic understanding of databases and accounting or ERP systems preferred.

Core Competencies

• Customer Focus
• Accuracy and Attention to Detail
• Communication and Collaboration
• Problem Solving
• Accountability and Follow-Through