Accounts Receivable Collection Specialist

About the role

We are looking for a highly motivated and data-driven Accounts Receivable Collection Specialist to join our growing team. In this role, you will initiate contact with customers regarding their past due balances to secure payment, conduct complex research of accounts for discrepancies, and investigate accounts receivable variances. You will also assist with account reconciliations, payment applications, and other accounting projects as needed while providing the best possible customer experience during the accounts receivable collection process.

This is a remote, full-time position ideal for a self-driven, highly organized, and enthusiastic team player.

Responsibilities

• Analyze and monitor account balances, including effective overdue control and follow-up for all customer accounts that are late, overdue, or potentially overdue
• Contact customers via email and phone to discuss overdue balances and encourage timely payments
• Monitor accounts daily and identify outstanding account receivables
• Assist with customer account reconciliation and investigate historical data for balances
• Provide customer service regarding collection issues, process customer refunds, review account adjustments, and resolve client discrepancies and short payments
• Prepare and present reports on collection activities and progress
• Process customer payments and maintain cash receipts records
• Handle accounts receivable calls and correspondence in a fast-paced, goal-oriented environment
• Resolve billing challenges and customer credit challenges
• Assist with accounts receivable reconciliations
• Reduce delinquency for assigned accounts
• Perform other accounts receivable collection duties as assigned

Requirements

• BA/BS (Accounting, Finance, or another business-relevant degree) OR 3+ years of collections experience, preferably in the legal service industry
• Knowledge of collection laws and regulations
• Experience with Excel and Google Docs
• Excellent written and verbal communication skills
• Ability to work in a professional and confidential environment

Pay

$21.00 - $23.00 per hour

Schedule

Monday–Friday, 11:00 AM – 7:00 PM EST

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Voluntary Term Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)