Accounts Receivable Clerk & Office Manager

Key Responsibilities

• Manage the accounts receivable process, including customer aging reports and payment tracking.
• Proactively communicate with customers, insurance carriers, and commercial clients regarding outstanding invoices.
• Process customer payments, reconcile accounts, and document collection activity.
• Partner with Operations to resolve billing discrepancies and ensure timely invoice completion.
• Escalate delinquent accounts when necessary and support month-end reporting and cash collection goals.

Office Administration

• Audit employee timesheets and process payroll through ADP.
• Oversee daily office operations to maintain an organized, efficient, and professional workplace.
• Answer and route incoming calls, greet visitors, and serve as the primary administrative point of contact.
• Manage office supplies, mail, shipping, office equipment, and employee devices.
• Maintain organized electronic and paper filing systems.
• Auxiliary support for project managers and field operations.
• Maintain accurate customer, vendor, and job records within company systems.
• Cook up communication between customers, office staff, and field teams.
• Support compliance documentation, recordkeeping, and general business operations.

Qualifications

• 5+ years of experience in accounts receivable and collections.
• 2+ years of office management, and administrative operations.
• Proven success managing accounts receivable and collections.
• Strong customer service, communication, and relationship-building skills.
• Excellent organizational skills with exceptional attention to detail.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience with Sage, QuickBooks, Albi, or similar accounting/restoration management software is preferred.