Accounts Receivable Clerk & Office Manager

Key Responsibilities

• Manage the accounts receivable process, including customer aging reports and payment tracking.
• Proactively communicate with customers, insurance carriers, and commercial clients regarding outstanding invoices.
• Process customer payments, reconcile accounts, and document collection activity.
• Partner with Operations to resolve billing discrepancies and ensure timely invoice completion.
• Escalate delinquent accounts when necessary and support month-end reporting and cash collection goals.

Office Administration

• Audit employee timesheets and process payroll through ADP.
• Oversee daily office operations to maintain an organized, efficient, and professional workplace.
• Answer and route incoming calls, greet visitors, and serve as the primary administrative point of contact.
• Manage office supplies, mail, shipping, office equipment, and employee devices.
• Maintain organized electronic and paper filing systems.
• Aid in administrative projects as assigned.

Operational Support

• Provide administrative support for project managers and field operations.
• Maintain accurate customer, vendor, and job records within company systems.
• Cook up communication between customers, office staff, and field teams.
• Support compliance documentation, recordkeeping, and general business operations.

Qualifications

• 5+ years of experience in accounts receivable and collections.
• 2+ years of office management, and administrative operations.
• Proven success managing accounts receivable and collections.
• Strong customer service, communication, and relationship-building skills.
• Excellent organizational skills with exceptional attention to detail.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience with Sage, QuickBooks, Albi, or similar accounting/restoration management software is preferred.

What Makes You Successful

• You communicate confidently and professionally while managing collections.
• You are highly organized and continuously look for ways to improve processes.
• You take ownership of your work and follow through on commitments.
• You build positive relationships with customers, vendors, and teammates.
• You adapt easily, manage competing priorities, and enjoy supporting a collaborative team.

Why Join Guardian?

• Total Rewards: Competitive Compensation, Health, Dental & Vision Insurance, 401(k) with Company Match, Paid Time Off.
• Work Environment: Monday–Thursday 4x10 Schedule, In-office role in Kaukauna, WI.
• Company Culture: Career Growth Opportunities within a Stable, Growing Organization, Core Values: Results Matter, Do the Right Thing, Customer-First.

Pay

Base salary range: $85,000 to $95,000, plus eligibility for an annual bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors.

Schedule

Monday–Thursday | Four 10-hour days onsite in our Kaukauna, WI office.