Accounts Receivable

Join our team at Salamander Middleburg, a Forbes Triple Five-Star resort where hospitality is more than a job—it's a passion. Nestled in the rolling hills of Virginia's wine and equestrian country, we are recognized for luxury accommodations, exceptional service, and a commitment to developing talented hospitality professionals.

About the role

The Accounts Receivable Specialist is responsible for managing billing, collections, account reconciliations, and cash application activities for a Forbes Five-Star luxury resort. This role works closely with guests, corporate clients, group contacts, and internal departments to ensure timely collections, accurate account management, and exceptional customer service. The ideal candidate is organized, analytical, and experienced in accounts receivable, collections, billing, and financial administration.

Responsibilities

• Process and reconcile accounts receivable transactions accurately and timely.
• Generate invoices and statements for guests, groups, corporate accounts, and event clients.
• Monitor aging reports and proactively follow up on outstanding balances.
• Apply cash receipts, wire transfers, credit card payments, and electronic payments.
• Reconcile guest ledger, city ledger, and group billing accounts.
• Research and resolve billing discrepancies and payment issues.
• Communicate professionally with guests, vendors, corporate clients, and internal departments regarding account balances.
• Maintain accurate customer account records and supporting documentation.
• Assist with month-end closing, account reconciliations, and financial reporting.
• Support audit requests and ensure compliance with company policies and accounting standards.
• Collaborate with Sales, Conference Services, Front Office, and Finance teams to ensure billing accuracy.

Requirements

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• Minimum 2 years of Accounts Receivable, Collections, Billing, Accounting, or Finance experience required.
• Hospitality, hotel, or resort property accounting experience preferred.
• Experience with customer billing, account reconciliation, and collections.
• Proficiency in Microsoft Excel and Microsoft Office Suite required.
• Experience with Sage, ProfitSword, or similar accounting and hotel systems preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities while meeting deadlines.
• Strong attention to detail and commitment to accuracy.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off & Company-Paid Holidays
• Paid Parental Leave
• Short-Term & Long-Term Disability Insurance
• Tuition Reimbursement
• Recognition Programs & Employee Rewards
• Complimentary Employee Meals
• Complimentary Parking
• Employee Discounts on Rooms, Dining, Spa, Retail, and Resort Amenities
• Friends & Family Rates at Salamander Collection Properties
• Career Development & Advancement Opportunities