Accounts Receivable Analyst

The Wonderful Company is committed to providing high-quality, healthy, and iconic brands, including Wonderful Pistachios, FIJI Water, POM Wonderful, and Wonderful Halos. We oversee every stage of the pistachio process—growing, harvesting, processing, and marketing—to ensure exceptional quality. This role is based at our West Los Angeles, CA office with a hybrid schedule: in-office Monday-Wednesday and remote Thursday-Friday.

About the role

The Accounts Receivable Analyst will ensure timely collection of transactions, manage deductions, and correspond with regional sales managers and other departments. The ideal candidate is highly motivated, detail-oriented, analytical, and provides outstanding customer service.

Responsibilities

• Make daily collection calls and send email correspondence to customer AP departments or file claims in customer web portals.
• Monitor customer account details for non-payment, delayed payment, and other irregularities.
• Send statements and invoice copies to outstanding customers.
• Process daily chargebacks, identify, and validate disputes.
• Minimize deductions by communicating proper compliance procedures to respective departments.
• Work with sales and trade management to coordinate and resolve client issues.
• Compile backup documentation for validation and disputes.
• Identify and execute necessary process adjustments.
• Follow established procedures for processing receipts (ACH, wire, credit card, checks) using online bank access.
• Reconcile accounts weekly and monthly; investigate and resolve customer queries or discrepancies in receipts vs. invoicing.
• Assist with cash application of customer accounts.
• Organize a recovery timeline and initiate collection efforts.
• Communicate with clients regarding invoicing issues and outstanding payments via phone, email, or web portal.
• Assist the department senior manager and other team members with ad hoc requests and special projects.
• Analyze aged receivable documents.
• Assist with audit requests related to AR.
• Coordinate research to properly classify deductions as valid or invalid.
• Facilitate preparation and presentation of AR account reconciliations to resolve complex customer account issues (short-pay, credits, unapplied payments, system issues).
• Escalate issues to Senior Manager Accounts Receivable, sales, or trade management teams as needed.
• Manage key and complex customer accounts; perform day-to-day financial transactions including verifying, classifying, computing, posting, and recording accounts receivable data.
• Generate ad hoc reports from Apex, Oracle, and Demantra as required.
• Train, assist, and mentor other team members while complying with credit and collection policies and procedures.
• Independently prioritize and manage workload to meet deadlines, including flexibility for ad hoc requests and month-end/year-end close.

Requirements

• 5+ years of accounts receivable experience or combined equivalent of education and experience.
• 5+ years of experience with deduction research and reconciliation.
• Professional demeanor with a high level of confidentiality.
• Ability to handle multiple tasks simultaneously with speed and accuracy in a fast-paced environment.
• Strong analytical, strategic, and problem-solving skills.
• Strong negotiating and decision-making skills.
• Proficient in computer software and databases; Oracle and Demantra knowledge a plus.
• Strong math, logical deduction, written, and oral communication skills.
• Ability to deal with frequent change, delays, or unexpected events.
• Collaborates with sales and trade management teams to ensure timely resolution of deductions.
• Intermediate knowledge of Microsoft Excel, including creating/editing spreadsheets and using pivot tables.
• Intermediate 10-key skills.
• Knowledge of vendor compliance and routing guides.
• Knowledge of vendor management service portals and internet search engines.
• Knowledge of Microsoft Office applications.
• Ability to read, write, type, and verbally communicate effectively and professionally with other business units, customers, and vendors.
• Ability to diplomatically handle difficult situations and people while maintaining professionalism.
• Positive and professional attitude.

Pay

$26.00 - $31.00 an hour. Final compensation will be dependent upon skills and experience.

Benefits

• Top-notch medical, vision, and dental coverage.
• 401k with company match.
• 24/7 online physician consultations and virtual mental health resources.
• Life coaching and engaging employee community groups.
• Cash rewards for healthy habits and fitness reimbursements.
• Library of on-demand fitness videos.
• Career advancement opportunities with clear paths for progression and internal mobility.
• Learning and development resources, including People Manager and leadership training, webinars, and eLearning courses.
• Company-wide mentorship program.
• Continuous improvement training.
• Wonderful Giving: Allocate company-provided funds to up to three charities of your choice.
• Wonderful Neighbor: Participate in group service projects within local communities.