Accounts Receivable Administrative Assistant

About the Role

This in-person role supports the Accounts Receivable department by ensuring accurate processing of documentation, payment handling, account maintenance, and workflow management. The position is based in our Manhattan office in New York.

Responsibilities

• Scan, organize, and electronically file supporting documentation for applications, account closings, and miscellaneous customer payments, ensuring records are accurately maintained and readily accessible.
• Receive, sort, and distribute incoming mail to the appropriate team members in a timely manner.
• Review, log, and distribute closing statements to the Accounts Receivable team, ensuring timely processing of ownership transfers, accurate account updates, and compliance with established service level requirements.
• Prepare and forward resident payment checks to ClickPay for processing, ensuring accuracy and compliance with established procedures.
• Deposit resident payments and ensure all checks are submitted promptly to support accurate account maintenance.
• Manage Zendesk tickets within the NY AR Unassigned queue, including processing internal transfers, researching requests, and routing tickets to the appropriate teams as needed.
• Prepare account reconciliation for accounts receivable review, maintaining accurate resident account records and supporting documentation.
• Prepare abatement credit import files for Accounts Receivable review and processing, ensuring credits are applied to resident accounts in accordance with company policies and approved supporting documentation.
• Rotate check drawers and securely shred check documentation older than the current and prior month.

Requirements

• Bachelor’s degree or higher in Accounting, Finance, or a related field, or equivalent combination of education and experience.
• One to two years’ experience in accounts receivable or collections.
• Experience in property management, real estate, or residential management industries preferred.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Superior oral and written communication skills.
• Proficiency in Microsoft Suite including Outlook, Excel, and Teams.
• Experience working with ticketing systems preferred.

Benefits

• Choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance.
• Company-paid life insurance and benefits from our employee assistance program.
• Paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Pay

$20.19 / hour