Accounts Payable Workflow Lead

Key Responsibilities

• Monitor invoice queues and workload across Accounts Payable operations
• Assign and prioritize work to ensure timely processing and adherence to service expectations
• Identify bottlenecks and proactively rebalance workload to maintain throughput
• Serve as the first escalation point for operational AP matters
• Coordinate the movement of invoices from intake through readiness for payment
• Track and follow up on match exceptions and approval delays
• Ensure invoices are prepared and ready for timely payment in accordance with payment terms
• Partner with the Payments team to ensure smooth handoff from invoice processing to payment execution
• Operational Escalations & Vendor Support
• Serve as the first point of escalation for operational AP issues as escalated from AP staff
• Communicate with suppliers and internal stakeholders regarding invoice and payment status
• Resolve routine operational issues before escalation to management
• Identify recurring issues and recommend process improvements
• Ensure knowledge sharing & empowerment of production teams over time, decreasing escalations as feasible
• Process Consistency & Continuous Improvement
• Develop and maintain structured knowledge resources, including process guides, decision trees, and operational playbooks
• Create foundational documentation that reduces unnecessary escalation and increases team confidence in navigating complex scenarios
• Promote a culture of operational ownership by equipping production staff with tools and reference materials to support informed decision making
• Partner with the AP Manager to identify trends in escalations and design preventative workflow guidance

Required Qualifications

• Bachelor’s degree or equivalent experience
• Significant experience in Accounts Payable, Procure-to-Pay, or financial operations
• Demonstrated experience coordinating workflow or leading complex operational processes
• Strong organization & problem solving skills
• Excellent written and verbal communication skills – experience in presentations & public speaking
• Able to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience in higher education or large, complex organizations
• Experience working with ERP or procure-to-pay systems (e.g. Workday)
• Experience supporting process improvement or operational change initiatives
• Experience service as an escalation point for operational issues