Accounts Payable Supervisor/Manager

Responsibilities

• Lead and support a team of 4 to 6 accounts payable team members responsible for merchandise-related transactions, setting clear expectations for accuracy, timeliness, and service quality.
• Review daily workflow and exception activity to ensure payment discounts are captured when available and unresolved items are addressed within established timelines.
• Apply strong knowledge of purchase order matching and invoice handling to identify control gaps and recommend practical process improvements.
• Partner with internal departments to investigate payment discrepancies, resolve invoice issues, and maintain smooth coordination across business functions.
• Monitor how effectively the team uses current systems and tools, and organize coaching or training when performance gaps or learning needs are identified.
• Guide the adoption and ongoing use of automation solutions that improve merchandise processing efficiency, including enhancements to existing platforms and future tools.
• Track operational metrics and key performance indicators for the merchandise accounts payable function, and share trends and insights with both team members and leadership.
• Provide hands-on support with high invoice volume and complex exception resolution while mentoring staff to strengthen technical capability and overall performance.
• Contribute to audit readiness by preparing documentation, supporting annual audit activities, and reinforcing adherence to company policies and quality standards.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field, or equivalent practical experience with at least 5 years in accounts payable, including experience in a similar leadership capacity.
• Demonstrated background in accounts payable operations, including invoice coding, payment processing, check runs, and ACH transactions.
• Working knowledge of purchase orders, invoice matching, discrepancy research, and purchase price variance review.
• Experience supervising or mentoring staff, with the ability to manage workload, develop team performance, and promote accountability.
• Familiarity with KPI reporting and the use of metrics to evaluate productivity, accuracy, and process effectiveness.
• Understanding of internal controls and compliance expectations within a finance or shared services environment.
• Strong communication and problem-solving skills with the ability to collaborate across departments and handle escalated payment issues effectively.