Accounting Technician

About the role

The role involves managing and enhancing the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, and PowerDMS.com. Responsibilities include providing support services, answering inquiries, troubleshooting issues, and maintaining security.

Responsibilities

• Manage and enhance the Services provided by NEOGOV, including Governmentjobs.com, NEOED.com, and PowerDMS.com.
• Provide support services, answer inquiries, troubleshoot issues, and maintain security.
• Conduct research on social, economic, and sectoral employment and hiring trends.
• Facilitate payroll and tax services for Customers.
• Respond to legal requests and prevent fraud or potentially illegal activities.

Requirements

• At least 3 years of experience in IT support or customer service.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM systems.

Qualifications

• Experience with web-based applications and databases.
• Knowledge of data security best practices.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Skills

• Technical proficiency in web development and database management.
• Experience with cloud computing platforms.
• Strong understanding of data analytics and reporting.
• Ability to handle sensitive data securely.

Benefits

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• Professional development opportunities.
• Health insurance and retirement plans.

Pay

$70,000 annually.

Schedule

Full-time, Monday to Friday, 9 AM to 5 PM.