Accounting Specialist

Classification: Non-Exempt / Bargaining

Responsibilities

• Receives incoming calls for active and disconnect accounts.
• Handle various customer inquiries including payments, arrangements and various collection related processes.

Qualifications

• Must have working knowledge of personal computers including Microsoft operating systems and products (Excel and Word)
• Knowledge of customer call handling and must be adept in soft customer skills in order to thoroughly explain, instruct, and advise customers on collections issues.
• Must keep detailed records of work activity and work assignments.
• Ability to work proficiently with high-tech systems, payment processing software and other various customer database software.
• Understanding of basic accounting functions extremely beneficial.
• Proficiency in mathematics required.
• Bilingual in Spanish is preferred, not required.
• Pass required aptitude tests.