Accounting Specialist

Position Summary

The Accounts Receivable Specialist is responsible for supporting end-to-end accounts receivable functions, including billing, cash application, customer collections, and inquiry resolution. This role ensures timely and accurate invoice processing, efficient cash posting, and proactive follow-up on outstanding balances while delivering excellent customer service.

Essential Duties and Responsibilities

• Billing & Invoicing
• Prepare and issue customer invoices for agreements, time-based services, and project-related work across all business units
• Review billing data for accuracy and alignment with contractual terms
• Resolve billing discrepancies in collaboration with internal teams
• Cash Application
• Process cash receipt entries, including ACH, wire, check, and credit card payments
• Ensure timely and accurate application of payments to customer accounts
• Research and resolve unapplied or misapplied cash
• Collections & Customer Support
• Assist with the customer collections process, including follow-up on past-due balances
• Communicate with customers via email, ticketing systems, and phone to resolve payment issues
• Maintain detailed notes and documentation of collection activities
• Customer Inquiry Management
• Respond to and process customer requests related to billing, payments, and account status
• Provide timely and professional support to both internal and external stakeholders
• Account Maintenance & Team Support
• Support the Accounting team with AR-related tasks as needed
• Maintain accurate customer account records and documentation
• Absorb and assist with account reconciliations and issue resolution

Additional Responsibilities

• Perform other duties as assigned by management
• Contribute to process improvements and efficiency initiatives within AR

Competencies

• Strong attention to detail and accuracy
• Effective written and verbal communication skills
• Customer-focused with strong problem-solving ability
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Excel and ERP/accounting systems

Education/Experience/Certifications

• 2–4+ years of experience in Accounts Receivable, billing, or collections
• Basic understanding of accounting principles and AR processes
• Experience working with ticketing systems and customer communication tools preferred

Work Environment and Physical Demands

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Occasional lifting (up to 10 pounds and occasionally lift and/or move up to 50 pounds) may be required.
• Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
• The noise level in the work environment is moderate.
• Frequent local travel is required.