Accounting Specialist- Accounts Receivable/Collections

About the role

CTI is a leading Audio Visual provider with over 37 years of experience. Since 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people. We know that sometimes the most awesome employees don’t fit a typical mold—if you’re hardworking, friendly, and understand the importance of exceptional customer service, you may be a great fit. We’ve built a collaborative, energetic work environment where the best and brightest Audio Visual professionals show up every day ready to do great work and have fun doing it. Our creative atmosphere allows our teams to apply and share their passion for technology while delivering high-end AV and Conference Solutions to our clients.

Responsibilities

• Support CTI’s Accounting and Operations teams by ensuring accurate, timely billing and payment resolution while maintaining strong customer relationships.
• Follow up on outstanding and past-due customer invoices.
• Communicate professionally with customers regarding billing and payment status.
• Absorb and process payments on behalf of customers, providing payment links as needed.
• Resolve billing discrepancies in collaboration with Accounting, Sales, and Operations.
• Support project workflows by confirming payments prior to equipment release or services.
• Maintain detailed documentation of collection activity and customer communication.
• Absorb and assist with other accounting and administrative duties as needed.

Qualifications

• Associate degree preferred, but not required.
• 2+ years of experience in accounts receivable, collections, or related accounting work.
• Experience working directly with customers on billing or payment issues.
• Proficiency with Microsoft Outlook, Excel, and Teams.
• Experience with Microsoft Business Central / Dynamics 365 is a plus (training provided).

Benefits

• Competitive base salary (DOE)
• Medical and dental insurance (employer-matched) after 60 days
• 401(k) with employer match up to 3% after 6 months
• Bonus eligibility based on a results-oriented incentive plan after 3 months
• Graduated PTO program
• Major holidays + three floating holidays (available Day 1)
• Special gifts for major life events (marriage, birth of a child, home purchase)
• Cell phone reimbursement plan
• Short-term and long-term disability (100% paid by CTI)
• Life Insurance (100% paid by CTI)