Accounting Service Desk Specialist - Pacific Time

Responsibilities

• Assess, resolve, or refer accounting and billing inquiries from billers, attorneys, and clients promptly and accurately.
• Maintain clear and professional communication with all stakeholders, ensuring updates are provided in a timely manner and contain accurate information about accounts, billing, and financial inquiries, including proactive updates and being available to answer questions promptly.
• Accurately document all actions, questions, and resolutions in ServiceNow ticket system and email correspondence.
• Identify and resolve issues utilizing available information and other resources. Refer out of scope issues to correct resolver group. Research the next steps when necessary to ensure the requestor is provided with excellent service and supported throughout the ticket handling process.
• Ensure all accounting practices comply with the firm's policies and relevant legal regulations. Employ methods that ensure tasks are performed accurately and efficiently with minimal errors. Meets or exceeds standard SLA requirements.
• Participate in training activities to achieve proficiency, enabling Specialist I to support operations in an efficient and effective manner. Pursue and maintain knowledge of accounting software and tools to improve mastery of subject, as well as execution and timeliness of assigned tasks.
• Ensure expertise is maintained and knowledge is increased by leveraging all opportunities to correct personal knowledge gaps through learning and documentation.

Requirements

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Competence in Microsoft Office Suite including Excel proficiency with filters and pivot tables and Word proficiency with use of headers, footers, and numbering.
• Ability to manage sensitive information with discretion.
• Strong organizational skills and attention to detail.

Qualifications

• High School Diploma or GED.
• Associate's Degree in Accounting, Finance, or a related field preferred.
• 2 years of accounting or billing experience for a law or professional services organization preferred.
• Experience with Aderant is required, and Chromeriver or Kofax is preferred.

Benefits

The firm offers a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).